My wife and I noticed that our furnace was not working properly. The furnace would sometimes not come on when the thermostat would tell it to. We wouldn't really notice during the week. It was on the weekends when we realized there was an issue. The thermostat was set to heat the house to 70 at 8 am. But at 9 am it was still 67?? I went and checked the furnace and noticed the led light was flashing red. So, I counted the number of times it flashed and then checked the manual to see what the code meant. It said it could be a faulty ignitor switch. It would try to light the furnace 5 times before going into a 1 hour reset period.
Knowing that my wife & I had plans mid-afternoon & night and wouldn't be back until the next day. We decided to call Rodman's who had installed the furnance in March 2018. Their tech Dylan called to ask about the issue and said he'd get there as soon as he could. I explained to him that we had to go out that day and were a little concerned the furnance may fail. Dylan then rearranged his schedule to accomodate us. He said he'd finish up the call he was at and would then head to our place. Dylan arrived at our home and did his thing to identify the issue and then replaced the part as it was covered under the warranty. He also took the time to explain things and answer our questions during and after working on our furnace.
We really appreciated him doing that as it provided us security while we were away for the evening knowing our furnace was now functioning correctly.
Dylan was great and we would definitely recommend Rodman's to our friends and family.
- Approximate cost of services:
- $0.00