Rosedale Snow Removal

UPDATE - RECEIVED LETTER DAtED FEBRUARY 20, 2019. - SAYING INSOLVENT AND CEASED OPERATING

Second season using Rosedale snow Removal. They are sadly not reliable and seem overwhelmed when have to provide snow removal service.

First major snowfall since started using them was on Monday January 28. It is now 4 pm on Wednesday January 30 and they still have not come to do any snow clearing. Deep snow so cannot use my driveway. I cleared my own sidewalk on Tuesday since they had not showed up. When I emailed on Tuesday to find out if coming, they said out serving properties - which I assumed meant would get to me. Still haven’t showed up and no longer returning emails. If they had told me that could not come then I could have shoveled myself before the extreme cold weather which is now here. Contract says guarantee snow removal within 12 hours of end of snow fall.

Many recent google reviews sadly shows that I am not alone. Many customers left without the snow plowing and shovelling they paid for.

Very disappointed that they are unreliable and not providing service. And not communicating.

UPDATE - they did come and clear snow in afternoon on Thursday January 31 (3 days after snowfall). Happy that they eventually came but answering emails / some communication would have kept me from major efforts to try to find replacement to plow driveway.