The initial installation and first 3 years of the contract were great. After some negotiation back and forth (whatever alarm system you go with, be sure to get not just the 'master code' but the 'installer code', it's your right) everything was installed professionally neatly and on time.
The renewal process however was not that easy. After some haggling back and forth (I like to negotiate) the billing prices were not updated from the previous contract and it tooks 7 months to get resolved and only after getting the president involved. However, once he and my original (great) salesrep became involved, the matter was resolved promptly.
In the end, I do recommend SafeTech over many other alarm companies for their equipment, installation and service overall. However, at renewal time, I also recommend everyone take a real close at their credit card statements to ensure that what's agreed upon is executed.
- Approximate cost of services:
- $0.00
- Company Response
Customers' satisfaction is our top most priority. You will always find SafeTech staff listen to your issues and try best to resolve it asap.