Stoney Creek Furniture

We ordered dinning table, 8 chairs and buffet + master bed room October 2021. The buffet was damaged from the upper part, no one can miss it. One chair broke while delivery guy carrying it. All chairs have a lot of defects. Service man showed up 2 weeks later and said the buffet and table are damaged, need to be replaced. I called the store manager and she was so defensive and didn’t even say sorry. Saying we are going to replace the items to you, and said”we are taking care of you!!!” I was shocked to see a manger not focusing on her company wrongful action and try to improve it. We are very disappointed!!

I was looking for a leather couch a few years ago and was sold a leather couch, so I thought. Great look and comfort but it is not real leather after all.
It is peeling like cheap faux leather and that is what it is. A thin piece of paper leather on top of some other material.
of course the warranty is over as it took a few years before it happened.
The salesman was a long time employee so be careful.

We ordered coffee and end tables in December 2020. Called every three weeks , not in till March. Called two times in March , the furniture has been there since January. Go to pick it up at the warehouse and a man is carrying one of the end tables from the showroom. They took the new end table, put it in their showroom and gave us a damaged one. We stated there has to be a discount and you should be ashamed at the service. Discount $50!! Do not shop here, same furniture on Wayfair!! Do not shop here!

We downsized in September, sold our old furniture and ordered new pieces from Stoney Creek furniture September 16. A conservative delivery date allowing for extra time was given for November 20 and we paid the 40% deposite. Deborah B. The salesperson said that we would definitely have our order before Christmas at the very latest - I told her that was imperative as this would be the first Christmas for our family returning to our new home and that we do not have anything to sit on except for our kitchen chairs. No problem- wrong ! I received a call back from the store saying that delivery for the holidays will likely not be possible and that renting furniture for the holidays might be a good decision! I was almost in tears. Home for Christmas and no where to sit. We are retired and do not have the budget to rent furniture, nor should we have to. I never would have ordered from your store if not for the reassurance that delivery for Christmas was no problem. No offer for compensation was made and am extremely disappointed.

Be careful when shopping here; they can use your credit card information without permission and even without informing. We shopped here, and was told furniture will be delivered in two installments. We paid whatever they calculated, however have to pay again few more hundred dollars after few minutes as we were informed there was an error in calculations. I was informed that we only will be required to pay with final furniture delivery. One day before 1st installment delivery I spoke with the store and was informed I don’t owe any money at the moment and final payment will be asked with final delivery. However to our surprise money was extracted from our credit card, whereas we never gave them card information, only used it on the terminal in the store. However we were later informed that they save every customer Credit card information for future use. This is alarming breach of privacy: so be careful while paying here or giving any personal information.
Furthermore, we were misstated on everything. Initially I was told that sofa will be delivered on August 10, however after paying I noted on the invoice date of delivery was 2nd week of September. When pointed out to store; they said we can’t do anything as system has auto-calculated, however we will try to deliver early. I requested store manager to give me floor model but he declined. This is unfortunate that only resolution owner suggesting is to return furniture and get refund - no other remedial measures to address this situation.

Stoney Creek furniture is full of nice furniture and friendly staff. I bought a few bar stools from them but realized that they were the wrong size after I took them home. Stoney Creek was kind enough to let me return them with full refund. Highly recommend.

Kudos to this company. They have gone above and beyond expectations. Had difficulty getting sofa into our basement. They worked hard to make it happen. They offered to fix the wall that was damaged going down the stairs because our door opening wasn't wide enough. The the decorative throw were the incorrect fabric and they were very good about making the change. The sales staff are polite, helpful and very accommodating. I would highly recommend this store to anyone interested in buying quality furniture.

We spent over four thousand dollars on leather couch at Stoney creek furniture (Canadian made - as we usually insist). The price included a $200 protection plan. After about 3 years of use the couch separated at the seems in one spot (where you sit). After calling the folks providing the protection plan they said they could not help us all - the protection plan was for scratches to the leather only (so much for the $200 we spent on that). We also checked with Stoney Creek furniture and they indicated that the manufacturers warranty would not cover a seem separation either (only structural malfunction). The repair fee estimate came in at over $300 (that would go a long way toward buying a standard cloth couch). Next time we will think twice about spending this much on a couch we bought to last for 15 years. Very disappointing service indeed.

When my dining room was delivered, I noticed that one of the chairs was damaged so I refused the chair. The store said they would send another chair. It was worse so I went to the store in person and they gave me another chair...when I looked at it, I realized that they gave me the one that I had previously returned! They put the damaged chair back in stock hoping that some sucker wouldn't notice! I had to go through 3 other chairs before I found a decent one and then I had to assemble it myself!

Ordered a reclining leather chair back in December 2013 with an estimate delivery Mar 14 2014(slow boat from China) I called and tried to find out where and when my chair was available and the response I received was it will be mid April when they receive it. I never received a phone call I had to call customer service myself and the girl on the phone wasn't helpful at all, she just replied that's when it's scheduled to be at the store and there's nothing Stoney Creek can do. I will wait for my chair only because I paid in full and I waited this long already but this will be last time I shop at Stoney Creek Furniture for anything. People are 100% correct here when they say their customer service is dreadful. Stoney Creek really needs to research different suppliers if it takes 4 months to get a recliner.