We warned the SCF decorator (?salesperson) we were NOT great at visulaizing finished look and were really relying on her expert advice. She advised fabric selection. I questioned several times before submitting the order- Are you SURE these go together? She insisted it did. When it arrived, it did not look good. Eveyone who saw it agreed. We eventually hired a decorator to help us pull it together and she was emphatic that it was a poor combination. The furniture eventually had to be returned because it had construction problems. They refused to do anything to change fabric to something that went together even though I agreed to PAY FOR new fabric. When my husband said to the sales manager "So it doesn't really matter to you if we're happy with the product?", he actually said "No, that's not our problem." Caution - take a decorator you trust with you because if you are unhappy with their advice, they won't back it up.
- Approximate cost of services:
- $4,300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?