The Bay Yorkdale

We bought a mattress on a one-day sale at the Bay Yorkdale. The salesman wasn't very knowledgable, which was frustrating but the mattress was comfortable and the price was right. We picked a date for delivery and were assured that changing the date would be no problem.

We were having some painting done and needed to change the date. HUGE problems. Called the customer service center (in India) and was given another date. Stayed home that day but they show. Called (India) again and was told that the date I had book had not been a "firm" date. What? The service rep told me that because I had cancelled my first date I had to wait for a new mattress and it would be at least a month before we could get it delievered.

Called the store and soon had another service rep call to schedule a delivery within the week. But when the delivery men arrived, they didn't have the split boxspring we had ordered and the mattress was ripped. They also left dirty handprints all over our walls.

It took another week to get a new boxspring and mattress.

For all of this hassle, the Bay gave us a $75 credit but that wasn't enough for us to ever consider bying furniture from them again.

I am decorating a new bedroom so I had to shop for some furniture. The sales associates where not even in the department. I had to get someone to find them. The prices where okay and the quality was resonable. I bought the set of hutches.

Just got married and was registered at the Bay. I was so impressed by their product selection and service! Our entire kitchen was stocked with housewares from them and anything that wasn’t bought off our registry, we want and bought ourselves :) They are fantastic for one-stop shopping and carry many of the top brands.

Overall great satisfaction. The only complain that I would have, is they didn't have an easy delivery method, so it was hard for them to get it to my house, and take my old couch away. Other than that, great customer service - friendly staff, great prices, etc.

Will return!

Purchased a mattress set from the Bay three months before the required delivery date. Set up a delivery date with them only to receive a phone call a day earlier to inform me that the mattress were not available and had been discontinued. The reason we went with them in the first place was the price but after spending two days on the phone with them to rearrange the selection and delivery of the mattresses, I am beginning to wonder how great a deal it really was.