The Brick

I will start by saying I have had a couple bad experiences with staff at this store. I always feel rushed and like they aren't listening to what I want but rather what their manager wants them to sell. However, I recently furnished my living room top to bottom thanks to the most wonderful sales staff member Alexandra. She listened closely to what I was looking for and what my style was and made the process very easy, narrowing down the giant store to a couple of sets that worked for me! The whole time I was there she was relaxed, not too pushy, very knowledgeable and very patient with me. Not once did I feel like I was wasting her time, and on top of that now that everything is here I must say she definitely knew what she was doing. It all looks great! She apparently only works part time so if I need to get anything else I will definitely be calling the store to see if she is in before going. I won't waste my time otherwise. Because of my past experiences i deducted a star from each.

My husband and I bought 5 large appliances for our new home in September 2014 from the Brick in Heartland, Mississauga. They had their own problems with delivery and installation and I wrote a separate Homestars review to that effect, saying we would never buy anything from the Brick ever again.

Now in October 2016, the nylon lining that keeps the dryer door sealed when closed came off. We had gotten the extended warranty on the dryer from the Brick, so we called them for a repair. They made an appointment with us within 7 days of the phone call, saying they understood the issue and that a tech would bring the replacement part and install it.

On the appointment day, the tech called saying he would have to come look at the dryer, THEN order the part, THEN make another appointment to install it when it arrived, all of which would take several more weeks!! My husband e-mailed him pictures of the dryer and told him he didn't have to show up.

All in all, it took 7 weeks for the tech to finally show up with the part, and he didn't even install it---he told my husband on the phone that it was simple and that we could do it ourselves. This was 7 weeks without a dryer, and at least two calls per week from us to the Brick---they called us maybe once, and finally made the appointment to install (which never happened) without even informing us of the date.

The Brick's customer service is absolute garbage, and it's clear they have no regard for their customers after they get paid and get their commission. Dealing with them at every step has been a nightmare, especially considering the obvious disdain they have when you call to claim a warranty. Never EVER buy from these charlatans, and never trust them by purchasing any warranty.

They were very helpful to us in the purchase of our washing machine and was willing to negotiate a price that was more workable for us, as our washing machine that we had previously was almost brand new but quit on us. He was patient, and was even willing to deliver it for a reasonable cost.