The Brick

My husband and I bought 5 large appliances for our new home in September 2014 from the Brick in Heartland, Mississauga. They had their own problems with delivery and installation and I wrote a separate Homestars review to that effect, saying we would never buy anything from the Brick ever again.

Now in October 2016, the nylon lining that keeps the dryer door sealed when closed came off. We had gotten the extended warranty on the dryer from the Brick, so we called them for a repair. They made an appointment with us within 7 days of the phone call, saying they understood the issue and that a tech would bring the replacement part and install it.

On the appointment day, the tech called saying he would have to come look at the dryer, THEN order the part, THEN make another appointment to install it when it arrived, all of which would take several more weeks!! My husband e-mailed him pictures of the dryer and told him he didn't have to show up.

All in all, it took 7 weeks for the tech to finally show up with the part, and he didn't even install it---he told my husband on the phone that it was simple and that we could do it ourselves. This was 7 weeks without a dryer, and at least two calls per week from us to the Brick---they called us maybe once, and finally made the appointment to install (which never happened) without even informing us of the date.

The Brick's customer service is absolute garbage, and it's clear they have no regard for their customers after they get paid and get their commission. Dealing with them at every step has been a nightmare, especially considering the obvious disdain they have when you call to claim a warranty. Never EVER buy from these charlatans, and never trust them by purchasing any warranty.