Two Men And A Truck

From a move that was supposed to be simply from one floor in a building to another, we suddenly found ourselves in the position of having to put everything into storage at the last minute. Two Men and a Truck didn't miss a beat. They accommodated us in what had become a crisis and necessitated our changing the move 3 times. No problem. They were professional and efficient and under the most stressful of circumstances took control of the situation. Fragile items were wrapped carefully and handled appropriately. They had no problem following any specific instructions given to them and placed everything carefully into storage. We have used them before and will use them again. This is a mover you can trust.

the men who helped me move were kind, funny, careful, efficient and very, very capable. everything was packed with extreme care. The were very careful to not scratch floors when moving (even with very heavy pieces), and helped my put all the pieces back together in the new place. WIthout a doubt, they helped make a very stressful day enjoyable. would recommend to anyone!

I was very disappointed with the service, as I had used this company 3 yrs ago. They were late arriving, and took much longer for the move than estimated. I ended up leaving some things in the old apartment and going back to move them myself later. The estimate I was given was no where near the final cost of the move, and when I contacted the owner, he did not see that there was any problem with this, rather it was my fault.

Avoid this company, they arrived late and did not come with the additional boxes as requested. Most importantly the final bill for the services was 50% higher than the original quote. They did not reimburse nothing at the end for the inaccurate quote.

I had to leave the country for a couple of months and I was weary about hiring movers. A friend recommended 2 Men and a Truck moving services to me so I gave them a try. The 2 guys that showed up were very professional, hard working and friendly. I am very happy that I called them and surely will again when I need them.

I chose 2 men and a truck because of the phone call I had before booking. The person I spoke with on the phone (Paul i think) was forthcoming with information and answered all of my questions. While this company is not the cheapest, I decided to go ahead with them based on that phone call.

On moving day Shawn and Bill arrived. Very polite and got right to work.
The move took a bit longer than expected but that was because I asked them to disassemble and reassemble some furniture.
I absolutely trusted the guys with my stuff. Everything was treated with care and respect, even me. Appreciated.
Have already told some friends about the service.

I needed to move a couple blocks in downtown Toronto between two condos. I had a free 'onsite consultation' to asses the move. They said it was easy and could get it done in the elevator booking time I had indicated. They showed up late, disorganized, may have got 40% of the loading job done in my window and only because I stepped in and forcefully instructed them to stop prepping and get stuff out. I had to move the rest myself later that day. A lot of very poor judgement calls on their part, I would not trust them again. I had directly asked during the onsite pre-visit if supplies were included in the final quote they gave me, they said yes. When I went to sign the invoice of course it had increased 30% for supplies. This may have been a communication error as they indicated it was, but too many things went wrong with this move for me to be remotely forgiving.

after being told I had an easy move... deliberate misrepresentations were told when quoting. we were charged 350.00extra, numerous items were broken or damaged. not surprising since things were moved upside down.Not all things were moved so we had to hire someone else to go back and complete the job.---it was moving apt. to apt. no appliances etc.
it should have been easy and quick - it wasn't - it was a nightmare.

Overall we were satisfied with the actual moving, BUT there were a number of issues that would make me hesitate to reco this company.
1. I had specifically hired these movers because they advertised (and later confirmed during the on-site estimate) that they were "piano moving experts." NOT TRUE! During the estimate, I had pointed out that our piano, on the 2nd floor, weighed 450 lbs and had been difficult to get upstairs when the original (professional) piano movers brought it in years earlier. The 2 Men & a Truck estimator assured me it would be no problem to get it out and I believed him. When the 3 movers tried to get it downstairs, they tried for 45 minutes before they finally gave up. I was worried either one of them, the piano or the house would get seriously damaged, so I agreed that they should stop. They advised me to "hire some professional piano movers." Ridiculous, as this was what I had been promised they were.
2. We had an issue with our closing and the furniture had to sit on their truck overnight. The movers initially assured us this was a free service they provided (should have gotten that in writing! it sounded too good to be true). When it came time to pay and we asked for a rebate on the piano moving portion, since I now had to pay $250 for real piano movers, they told us that the piano cost was offset by the overnight storage charge. [for the record, when the expert piano movers came the next day, they had the piano down the stairs and out the front door in 10 minutes.]
3. We also had an iPod disappear during the move. I have no proof that they took it, but it was on our office desk along with some other items, I heard one of them say "there's an iPod up here and I'm putting it in a drawer," and when the desk arrived at the new house there was nothing in the drawer and the iPod hasn't been seen since. If I had been paying attention I should have gone and got it from them at the time -- or, would have been nice if they brought it to me (or left it where it was in the office, since we still had lots of little items in there, like the computer, that we still had to pack up). Why would they put an iPod into an empty drawer when there were all sorts of other odds and ends around the house that they didn't choose to pack up?
Overall the move was fine, nothing got broken, they were friendly, courteous and did the job in the time estimated, but I nonetheless felt a bit like we'd been ripped off.

Easiest move we have ever had (and we have moved more than 20 times in 6 different countries)! Two Men and a Truck didn’t just move our boxes and furniture but took extra care to move our family. They made sure our sons most treasured belongings went in last and came out first. The booking agent was helpful, accommodating, and explained everything. The price was reasonable and the movers were careful, quick, and hard working. It was the hottest day of the summer and yet they remained positive, helpful and with great attitudes. They took extra care to protect our belongings and were highly efficient and professional. I hope we don’t move again but if we did we would definitely use Two Men and A Truck.