Platinum Appliance Service

I have a gas stove. After another company supposedly did a "repair" that would keep the oven door from remaining locked after going through a self clean cycle, i gave up on them and called Platinum services. The technician called the factory, as per factory request when the first two "repairs" had been done. It turned out that the first repair service had not followed the manufacturer's recommendations. Platinum showed me what needed to be changed, then did it. This oven has worked perfectly for the last four years, and I anticipate no further issues. Because of this, I called them when I thought I had a dishwasher problem.

Turned out that I did not have the "problem" I thought I had. I'd simply not realized what was making all of the noise - a dish sitting the wrong way, catching the spinning arm of the washer. The technician could have gouged me, but instead gave a very, very minimal cost for "labour" and the standard service call charge. This is expected, as the service person had to travel quite a distance to come and check out the problem for me. I trust this repair service. They are knowledgeable, kind, and honest.

After having two different companies out to look at my Fridge, I called Whirlpool to have someone with expertise in the field. Platinum's technician came out the very next day, addressed the problem and had it fixed in under 1 hour! I would highly recommend this company ,prompt,professional and reasonable rates!

I had a problem with the fan in my GE fridge. The technician came out and all he did was thaw some ice between the fridge and freezer, indicating that would solve the problem. I was told the charge would be $85, which I paid at the conclusion of the service appt. Although I asked, the technician would not provide me with a copy of the receipt at the time of service, indicating I was required to obtain it directly from the office. Platinum subsequently charge an additional $95 on my credit card. I disputed the charge however, there was nothing Visa could do because I did not have a receipt to prove otherwise. After I disputed the charge, Platinum emailed me a copy of the receipt with an amended additional charge of $95. This company is completely dishonest. When I tried to discuss the matter with the contact person from Platinum, she swore at me and hung up on me. The problem recurred again 2 months later. I had to call out another service provider who fixed the problem, which involved more than just merely thawing some ice. Stay away from this company!

I had a longstanding problem with a GE Profile bottom-mount freezer refrigerator, water accumulating at the bottom of the freezer compartment then draining out onto the kitchen floor!! Other appliance repair companies had advised me to replace the fridge (and I know 2 other individuals who have done so!). Platinum was willing to explore, identify and solve the problem at a very reasonable cost. I am very pleased and grateful for their excellent service.