Thank you Dave to take the time to give us a great review! We are very pleased that we were able to help you solve the issues with your range, we are always here to help and going above and beyond is what we strive for our customers.
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403
We work very hard to help our customers where we can! Thank you for your business!
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403
fair, accurate and professional
Thank you for your wonderful review, Brendan! We appreciate your business :)
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403
Thank you for your great review! We will pass along to the technician! Call us anytime.
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403
Thank you for your awesome review, Brent! A pleasure to do business with you.
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403
No Respect for Customers' Time
Hello Helen,
We are very sorry to hear you had a poor experience.
Here at Platinum we do our very best to maintain a 'next day service' level of scheduling. Most major appliance companies in this area book appointments two weeks out. We realize that our customer's time is important, and how much we all rely on our appliances in this day and age, hence why we book next day. We do such a high volume of calls as Whirlpool Canada's Top Servicer in Western Canada, that we cannot possibly fit everyone in between 8:00-12:00 or 12:00-4:00. Those time frames are *requests* provided by Whirlpool, which we do accommodate 90% of the time.
I have spoken to the technician who serviced your appliance, he is apologetic. His account of the events is, yes, he was late for your diagnosis appointment and showed up around 6:00 to which you denied him access as it was too late. This is understandable as that is dinner time and everyone has plans. He states in efforts to make up for his tardiness he returned the next day and worked around your work schedule, coming after 5:00. We then submitted his diagnosis report to Whirlpool, who agreed to cover the part on your out of warranty washer. Upon scheduling a parts appointment, he advised you that he would do his best to come between 1:00-3:00 but that with the volume of calls he had that day, he did not think he would be there before 4:00. At 2:00 he called to let you (and his other afternoon appointments) know that due to traffic and construction in the surrounding area, he was an hour behind for several appointments.
We here at Platinum do not condone excessively late appointments on the regular. We employ fifteen other technicians all over the Lower Mainland/GVRD and they manage to schedule their calls in a seamless and timely manner. Our management team will be meeting with this technician to discuss time management and expectations.
Our team here in the office was unaware you were experiencing difficulties, we would have made every effort to ease the experience for you if we had known there was an issue. However, when it comes to traffic we unfortunately can only do so much.
Again, we are sorry your experience was below standards, and we are using your feedback to alter the way we schedule our appointments in the future.
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403
Happy Wife, Happy Life!
Thank you for your rave review Melanie, we look forward to doing business again should you ever need assistance!
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403
Stove (Jenn Air ) oven not working
Glad to be of service! Thank you for your business!
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403
Thank you so much! We appreciate your business!
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403
Thank you for your business and great review, Frank! We look forward to hearing from you again in the future if you need us again!
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403
