Platinum Appliance Service

I bought a new fridge that was making loud and frequent noises from the time it was delivered. Fortunately the noises occurred when the technician was here and he identified where they were coming from and fixed the problem. It was quick and simple. The service man arrived on time and did his job efficiently.

Our washing machine stopped working one day in the middle of a cycle. It would not agitate or drain.
I called Platinum and they came the next day, I was not home so I left the technician a key.
He ordered in the part and my washer was back up and running within a few days.
Friendly and efficient service, I recommend them to any friend needing an appliance fixed.

My just over 1 year old dishwasher was defective and I made the mistake of going to Platinum Appliance. They dispatched Jason, whom others here have complained, who showed up and within minutes of arrival, stormed out of the house without completing the repair. Reason: he was bothered by our friendly puppy who was simply happy to see him. We immediately locked up the dog but Jason refused to come back. Even my cleaning lady was assuring him he would not be a problem and he rudely scorned her "who are you???" To add insult to injury, they have the gall to send me a bill for the service that was not performed. Attempts to deal with it at the time involved staff refusing to get Jason on the line, but sending him text messages instead. After 3 calls begging them to please have him come back – I had booked the morning off work for Jason’s appointment – they told me “he has already left the area.” What a joke. Attempts to deal with any sort of manager was not successful – “Dale” is the manager in question but staff refuse to give his email or take a message for call back. If you care about good customer service, say “no” if you are faced with the sad prospect of dealing with this incompetent company.

NEVER AGAIN - STAY AWAY FROM PLATINUM APPLIANCE.

I only had to go through this company because of my machines being whirlpool and whirlpool are the ones who schedule the service call and choose the service provider. Its not my first time dealing with them - maybe 3rd time or so and every time there is something that makes my blood boil after the technician leaves. They seem to always recommend the most expensive solution to solve the problem - one time they recommended that I replace a stack able washer and dryer cost close to $1800 instead of only buying a new washer - dryer had no problems whatsoever. I later used another company and was able to replace just the washer. Another time belt was broken - technician recommended that I replace the entire washer that was only 5 years old - belt, labor cost & tax $350 new washer not less than $900 plus tax. To top it all off when he came to replace the washer belt - he refused to take the old belt that he replaced and packaging that he brought the new belt in and said that they are not responsible to dispose old parts nor packaging. I called Platinum and they confirmed that this is the case- so if you for example you were to replace the drum or anything like such be ready to make arrangements and pay for disposing of parts and packaging as its not included in the service! I have had service done to many appliances over the years never came across this one! Talking about poor customer service and cutting corners that will be it!

Bill from Platinum Appliance fixed my LG Dishwasher. My brand new LD dishwasher would only do one cycle. Bill explained why and now it will work on all cycles. He was clean and friendly and very helpful. He really knows his job well. Thank you Bill

Technician needs to go to Anger Management Classes !!! Horrible service.
We gave them a second chance just recently. They tried to hold us ransom by refusing to order and install a part unless we removed a negative posting from 8 months ago. The owner told us they were the only people in the Lower Mainland who could repair our fridge. Let's see what Whirlpool has to say about this so-call "authorized repair" company. Don't go anywhere near this incompetent company. Awful people!!!

My ice maker stopped working. I called the Whirlpool service line. They said they could have someone out the next day and gave me two time options, with four hour windows. The technician called the next morning, just after the 4 hour widow opened to inform me that he would be at my place in the second half of the window. He arrived almost to the minute. After 5 minutes he diagnosed the problem, gave me an estimated price on the part that needed replacing and went to his truck for the part. 10 minutes later it was fixed and the part was less expensive than his estimate. All in all, in less than 30 minutes he was finished and on his way. Thank you for the excellent service.

Had an issue with our GE Gas oven not heating up very quickly. Called Platinum and they made appointment for the very next day. The technician called in the morning and gave a 2 hour window when he would arrive. Upon arrival he determined the igniter was faulty and he had the replacement part with him. The part was priced within $2 of what I had sourced online. Repairs were completed and wife was very happy!

Terrible customer service. A technician can to the house, spent less than 5 minutes before deciding the dryer problem was an improperly installed vent cover. At my request, he said he checked the dryer and it was fine, and left . Yet the dryer didn't work, still. The company insisted procedure demanded I work through Whirlpool, and refused to come back out for another 5 days to repair the damage or give a refund. The technician was unapologetic, and insisted it must be another new problem with the 13 month old dryer. I realize technicians can make errors, but this company's refusal to deal promptly with the issue, to apologize for the error, and to have a customer service policy that removes them from the issue is unlike any company I have dealt with. I deeply regret using Whirlpool's appliance warranty package that leaves me with a company like Platinum that has poor backing for technician errors and terrible customer service. My advice-go with another Whirlpool certified company