Awnings By Rolltec

It was refreshing to be able to conduct a long-distance ( >1000 miles) transaction and get what I wanted in the time frame promised. Kudos to Roman and Helen for their professionalism. I was tasked by my wife to have an awning for the front deck at our cottage prior to our grand daughter's first visit. I found Rolltec Awnings on line and emailed them asking to speak to a sales rep. Very quickly thereafter, I was dealing with Roman, the owner, via telephone and emails. I would send him pictures and we would discuss matters. I really appreciated his willingness to help me wend my way through the myriad of questions and issues I struggled with. His efforts to get my order processed, in the manufacturing queue and on a truck headed to Northwestern Ontario resulted in an on-time delivery. Helen greatly aided the manufacturing process time line by sourcing the motor required for my particular installation. During the awning installation I had to call her to resolve a question posed by the contractor. She took my call during a meeting, looked up the data immediately after her meeting and called back within 15 minutes. Great service from start to finish! And the awning.... Beautiful! Flawless engineering. Robust. Functional. A great addition to the cottage and an upward spike in our quality of life at the lake. Were Roman to ever venture this way I offered him a day of walleye fishing on Lake of the Woods. That offer still stands and is extended to Helen. They deserve no less for all they have done in providing guidance and leadership in taking my idea from concept to fruition.