Fabulous product, Excellent support
In 2009 Rolltec installed a motorized Adalia X3M Extenda model awning with a remote control and wire-free wind extender on the back of our house. The wind extender is designed to retract the awning automatically if it senses extreme weather conditions. After 7 years the fabric still looks brand new and the awning has performed flawlessly ... until this spring when it began to retract automatically in perfect weather conditions at seemingly erratic intervals. I assumed the wind extender was malfunctioning and called Rolltec for advice.
Helen, the General Manager, called me back the same day and explained how to open the casing of the wind extender and change the two AAA batteries! It took me two minutes! Problem solved.
Fabulous product and excellent customer support!
Bill Pratt
Downtown Toronto
- Approximate cost of services:
- $5,000.00
- Company Response
Thank you very much for your review. Glad to hear that you are enjoying your Rolltec awning for 7 years. We are always to hear to answer any questions.