Cdl Carpet & Floor Centre

The installers from CDL took 4 boxes of our flooring after the job was finished without telling us and didn't tell the truth about it. I don't recommend this company at all. The installers admitted to taking our flooring and we ended up getting it back. The manager was not very apologetic about this event and I was truly disappointed with this company. Sadly, these installers are likely still working for this company so watch out!!

We are very happy with our new flooring in the kitchen and 3 baths. The sales associate Dave Larsen was very helpful. We were able to schedule the installation without delay. The crew were wonderful, and they cleaned up after themselves and were very helpful in many ways.

We were really happy with how quickly we were able to get our carpet installed, as we needed it quickly for company arriving. Peter the installer was really friendly and professional. Carpet looks great too!

I have CDL came to do install of new carpet in our house. The look of the carpet is great and the warranty is excellent. I did ran into issues after service provide with installation, clean up and left over carpet issues.

There is also a gap in communication regarding informing me with the final invoice charging.

Colin the owner did step in an step up to get them resolved.

I am happy with the result.

I am happy with the result.

If you want nothing but problems, dishonesty, and have them send a subcontractor to your home unannounced while you are in a towel (and refuses to leave when asked), by all mean use this company. If you want excellent customer service, a professionally laid hardwood floor and truthful, honest employees, go any where else! I would love to let you know all about my horrible experience with this company. Their solution to correct problems is a joke. Wish I never used them and will never use them in the future. My goal is to now ensure no one else goes through the horror I went through and never hires them!!

Generally, I am satisfied with the cork floor product installed. However, I am still waiting for the credit promised when placing the order in April 2015. Unable to get the matter resolved by emails, I visited the CDL store in Nov 2015 which resulted in a promise to process a credit of $100 to my credit card within a few days. This didn't happen, so I sent reminder emails in Dec 2015 and in Jan 2016. CDL responded by email on Jan 9 with: "I have credited your card ending in 3003 $100.00. I will forward the receipt on to you." However, since I hadn't received the credit or the receipt by Jan 15, I sent another email to let them know. I still have not received the credit, the receipt, or any response.

CDL has a great selection of flooring materials and very good sales staff. Lots of helpful hints for installing the flooring tile I bought for my laundry room and bathroom. ServiceMaster had, in repairing my ceiling, managed to flood my house a little over a year ago and, frankly, the poor workmanship and cooperation I got from that company forced me to tell them to stop working before my house was completely ruined. But, that's another story.

I purchased some vinyl tile. I have never before installed tile but, after talking to one of their installers and watching some instruction videos on the internet, I completed the job to the complete satisfaction of my wife! Compliments to the installer who helped me, he was very friendly and full of good advice.

Where CDL failed was by promising me the product I ordered would be available by a certain date only to fail in their promise. Not that it was all their fault - the supplier stopped making what I ordered and never called the company. So my delivery was delayed and the time I had already arranged to take off from work to do the chore was wasted. Also, they company didn't do anything to compensate my wife and I for having to make another trip into the city to select tile again. Often, even a token amount off the final price or a little something thrown in for free when a company makes a mistake will make the customer feel a lot better about being inconvenienced.

The tile we got was of good quality but they sold me far too much adhesive and far too much grout for the work I had to accomplish. It was their minimum size for each.

So, if you have a large floor area that needs to be tiled, then I would certainly recommend CDL. For smaller areas it might be a good idea to investigate buying the grout and adhesive from some place that can sell smaller quantities. As for the other flooring products they have available, again, they seem to have a large selection and you should be able to find there something suitable for your home.

We just finished installing new carpet. Jeff at CDL was great, the installers were first class - came and in one day finished the entire job including moving furniture. Carpet looks great, not even a scuff on our newly painted baseboards. We are very particular so well done to Jeff and the team.

Mark G

Installed the wrong carpet!! I ordered a grey and received an ivory/brown carpet. Delayed my construction and caused me to take another day off work. When I spoke to the owner about responsibility and compensation for the issue he informed me that these issues are very common and they fix the problem, they don't compensate the customer, and they still had to make their profit regardless of what happens. If you want it done right the first time RUN don't walk from this company!

CDL was very helpful in assisting with tile selection, providing accurate estimates, and doing a fantastic job on time and on budget. I highly recommend their product selection and service.