Smith Bros Floors Ltd

As one of the highest priced providers in the industry who sells their exceptional service we were greatly disappointed. They misrepresented their time frame to complete, damaged our tile area, left surface streaks from poor instal then completely disregarded their promise to review with us and just charged us the overall balance. To note along the way they missed items in the quote that they added in later and nickled and dimed for further excessive costs once we had committed our available time for them to do the job. This went direct to ownership with a promise they would review and reply and they didn't even both corresponding, no matter evaluate taking responsibility for their damage during the job or any compensation to cover. You pay a lot more and get less in the end. All about the money here without concern for final product.

Smith Bros. came in quoted on refinish and added living room hardwood and stairs. Every step of the way was professional on time and completed exactly as scheduled. This is our second refinish in the last 26 years by Smith Bros. We are proof positive that they do quality work and it lasts. Would not deal with anyone else. People were amazing as always.

We had Smith do a complete refinish (new color) on our main floor, plus install new wood on our curved stairs and entire top floor. We had multiple quotes done and all quotes were within $500 of each other. Most people tend to select the lowest quote and move forward. I however did not and selected Smith based on industry feedback (referral from a top flooring company that didn't offer the services needed) and my initial interaction with Mark and Stephen. The level of customer service that Smith Bros demonstrated ranks as some of, if not the best customer service I have experienced in any industry. On top of unparalleled customer service the craftsmanship was flawless. Mark, Stephan, Khan, Kelly, Rick, Kent, Lynn and Shaun were an absolute pleasure to work with. I can't recommend this company enough and I wouldn't even entertain other companies in the future for these services. Do yourself a favor and talk with them before making a decision. The level of detail, information and addressing potential problems upfront was something none of the other companies did with us.

We hired Smith Brothers to refinish the original floors in our 1965 4-level split. Kim came over right away to give us a quote and was very accommodating with our installation schedule and knowledgeable about the stain we wanted to use, which was a unique water based finish from Monocoat Rubio. This is not your typical polyurethane finish, but a water-based zero VOC stain. Smith Bros instilled a lot of confidence in us that they could apply the product, which few other Calgary refinishers had even heard of. Their installer was very friendly, helpful and did an awesome job - with no dust whatsoever and no harmful fumes or off-gassing. The floors are absolutely beautiful. The Monocoat Rubio lets the real, original wood stand out on its own, rather than looking like it is covered by a shiny plastic film like most hardwood floors. We love the finish, and highly recommend Smith Bros - they will take care of you and do the job right.

Mark came over and measured the rooms and sent out quote right away. He went to a lot of trouble to obtain the hardwood we wanted. We had hardwood installed on our stairs and in our two bedrooms. The stairs are a beautiful work of art, we love our new hardwood. We had cork flooring installed in the basement development and it is beautiful. Smith Flooring did a fabulous job and the installers were great people. Mark was the best! Thanks Mark. Joe and Mary Anderson

Smith Bros. refinished our entire upstairs flooring in our '59 bungalow. They were very polite and knowledgeable, and were in and out of our house within 2 days. Our floors look brand new and we have every confidence that they will last a long time.

Very helpful and knowledgeable during initial product selection. Nice job on diagonal hardwood flooring and matching heat vents. Very responsive for follow-up maintenance assistance and advice. Floors very durable and able to nicely withstand years of wear and tear with small children!

smith bros did a great job on my floor they were a little more money but it was worth it in quality. I found the sander was professional and timely. The sales staff at the showroom was very helpful and made sure that I was getting the floor I wanted. I would tell everyone I know to use Smith Bros for all their hardwood needs. i love my floors