Westcoast Moulding & Millwork Ltd

I measured up and ordered mouldings through WestCoast for doing the window trim on the 2nd floor of my house to match the main floor at their Langley location. Delivery was requested but missed on the original invoice so WestCoast asked me to sign and authorize a note to pay for shipping. No problem I thought and I provided the authorization.
WestCoast’s driver delivered the mouldings. I was advised the order, which was very hard to read, was in full. A couple of days later WestCoast sends me an email. They said they shipped an extra length of baseboard and window moulding as per my request. I never requested any additional.
Next they said they were going to charge me for the extra lengths ($85.66). I told them I did not not ask for them and they could pick them up.
I was next informed via email that my contractor had said all my lengths had been cut so they were nonreturnable. My contractor had not started the work, and never spoken with WestCoast so everything was sitting exactly as delivered.
I advised WestCoast they had confused another customer’s order with mine and they could pick up the extra lengths after access to the mouldings was available and I could verify there were extra.
I checked my bank account this morning and found they had charged me for the extra lengths that I did not order and had informed then to pick up. Multiple screwups by WestCoast and they go ahead and charge me after I did not authorize the charge. I have phoned multiple times and the sales rep is always unavailable and has not returned my call.
Completely unprofessional in every way!

Worst company to have the custom stair built.
Zero customer service. All the money paid upfront. Stair was installed on 17th of August. Still waiting for the railings almost 2 months later. Only last week they said they forgot to make the railings. Stair was installed an inch away from wall. Can't get the painting done there on wall neither can stain the stair.
They arranged their guy to come to look at staining, waited for him 2 days in row without any luck
After 2 months they sent their guys to glue the curved handrails. Lot of glue went onto raw oak veneers and ripped the veneers from stringers.
They patched that up and their owner said, this is the best they can do. For full $17000.00 paid upfront. Very disappointing. Would never recommend them to anyon

We bought mouldings from westcoast on 2 occasions. we were happy with the product quality and the customer service until our recent purchase. I decided to pay extra ($100) to have the materials delivered to our house. The delivery arrived short materials. I attempted to contact westcoast but my calls were not returned. Once I did get through I was told that they would only replace one of the missing lengths of materials and was told that it was my word against the drivers and essentially my fault because I signed for the delivery. Completely skipping the fact that westcoast didn't put enough material on the truck.
so in the end I am out what amounts to a small amount of material but material I paid for none the less. Unfortunately I will not be purchasing anymore material from westcoast over what I viewed as a small issue that they insisted was my fault. For the most part I was happy with my experience until this issue. It is a shame.

We purchased ALL our mouldings for our renovation from Westcoast Moulding - wainscoting, baseboards, coffered ceiling. The sales reps were awesome to deal with, delivery was on-time, and their prices were 1/2 of the box stores for the same product! Anyone picking up material for mouldings should definitely check them out.

I stopped in 15 minutes before closing on a Friday night, and still got the best service. They went above and beyond, and ended up helping me out for a full 45 minutes after their closing time. They had excellent product knowledge and hand picked everything I needed. These guys Rock! Check them out, you won't be disappointed.

When it came time to replace the door casings, mouldings and baseboards in my home, I chose Westcoast. I was not disappointed. They had a great selection of baseboards, mouldings and door casings and their prices can not be beat.