Mermaid Pools And Hot Tubs

We purchased an above ground pool via mermaid at the Oglive road location. The service was great, the sales team were professional and knowledgable. We asked for expedited service and they met all of our needs! Would highly recommend Mermaid Pools.

I suffer from fibromyalgia,,and heard that a spa might help the pain and sleep problems. After looking around the home show's we decided on mermaid. Found a knowledgeable salesperson, who was able to answer all our question's and made himself available when we had more. Thank's Brad! It's been three years and we still love our spa. We love that we can turn down the pressure coming out of the vent's, and I can do some exercises to help ease the pain from the fibromyalgia. Best of all we sleep so much better after using it. I choose to close our spa for the winter. Marty takes care of closing and opening for us, thanks Marty. Thank you to the rest of the team, you have all been very helpful over the years! Mrs. C. Pope

From the start of the pool construction, everyone involved in its creation was extremely professional and informative. If there were any setbacks (in our case a deep end pool became a problem due to a high water table), different scenarios were explained to us and when it became apparent that only a four foot depth would work we were prepared. Simon and his crew worked diligently at all times were determined to get the job done as quickly as possible. Bob Fedorchuk (our pool salesman) was on top of every stage of the pool construction and was often on site to check the progress of the work crew. He also recommended excellent businesses for the electrical, plumbing and landscaping work that needed to be done. In view of all of the above positive elements, we would recommend Mermaid as the pool people to go to any time. Erika and Tim Dunbar.

My experience with Mermaid pools was terrible. After them breaking numerous promises regarding the installation of our pool and not even showing up at our house, or returning our calls I cancelled the pool and they refused to return even a portion of the deposit, despite having done no work.

I called Mermaid pools 2 weeks before a large party at our farm. Our 20'-60' in ground pool needed a new custom liner. Mermaid installed this pool over 30 years ago and the structure was still in great condition. Mermaid's team came out that day measured the pool and placed the liner order. They fixed the things that needed fixing - some cracks and corners and made sure the liner came in the Friday before the party. I think Denis, the project manager moved mountains to make this happen. They installed and arranged 5 tankers of water. The pool was filled by 7:30 Friday night and the next day over 100 people enjoyed it. I was so impressed by Mermaid service and the fact that this pool's structure and frame is still 100 % after so many years.

Wonderful experience, it's my first hot tub and I was finding the experience a little overwhelming had been shopping for a few months with no sucess but once I went to mermaid it was so simple and easy. They took care of me and within a very short time i choose my spa and they had it delivered and running. It's everything I wanted and then some. Thanks Chris for making the experience so easy and enjoyable.

We are very pleased with the quality of service provided by the entire Mermaid team from Chris our salesperson to Dominique and her delivery and installation team, Willy and his servicing team and the various service providers. We encountered a few little bumps in the road however a true testimony of quality service is how a company and its people deal with those bumps. Needless to say Mermaid’s attention, personal involvement and follow-up when these issues arose are no doubt a major reason for their success. We would not hesitate recommending Mermaid for your pool.

Recently the pround owner of a Salt water Above group pool. 24' round. The service at Mermaids was excellent. New to having a pool we had alot of questions and they we always fast to reply with answer. We really enjoyed buying from Mermaids and would highly recomend them in the future. Even after the installation was complete we had questions and concerns and they were there the next day to Fix and answer our questions. Very impressed with the client service.

I had my pool installed in June 2013 and from the day I inquired about getting it, through the installation and right up until today, I have received excellent service from the salesman as well as their staff. Everyone is very friendly and helpful and I would not hesitate for a second to recommend Mermaid to family & friends. As a matter of fact, I already have.
Looking forward to dealing with them through the life of my pool.

Mermaid pools completed our backyard pool and hot tub intstallation recently. We dealt with dave McNaughton and his team and we were very happy with the value and professionalism of their team. The jobs were done on time and if we had a question or concen, Mermaid was there to help out. GREAT JOB!