Kms Tools & Equipment Ltd

Few knowledgeable staff

Backorders are constantly messed up; staff call and say 'your order is ready for pickup' but then you go there and pieces of it have still not arrived or they simply can't find them.

Online sales support is a joke; all they give are 'quick' answers, regardless if they are accurate or useful. Had an open support ticket and found out that they DIDNT PUT ANY DETAILS in it from what had been discussed....called back to follow up and they claimed that they were 'waiting for information, from ME..'

To compound the issue, went in to the store to try to resolve a tool/fitting issue and was provided misinformation by one of the managers that 'this product can come from different places...and it's overseas....and they don't understand manufacturing specifications'...except when I pointed to the tag on the item that clearly says 'MADE IN CANADA'...so then the back-peddling began and the only 'solution' provided was 'just return it'. Telling your customers to effectively 'GO AWAY' is a poor business model...

Product, yes. Service, No.

I ordered a laser level that was in stock online and in every store. 2 weeks later the item has not been shipped and the receptionist left a message with the ONE person who handles all online order inquiries. That was yesterday and I still haven't gotten a response. I asked if the recent snow storms and them being "seriously understaffed" are the reasons behind the delay and he/she said "probably a bit of both." The receptionist was very polite!

Ordered Festool sander on October 6/16 and asked for an update on Nov 18/16 They advised many orders and would ship end of month or thereafter. Contacted them again on Jan 18/17. They sent a copy of the Nov 18 answer with no addition information. Called and asked why no additional info. Clerk on phone abrupt and rude with no useful info. They have my money but are not able to provide any info on ship date. Will not deal with these clowns again.

In the years I have bought most tools from KMS, recently I bought a stand up 36" drill press, it comes with a laser guide and a light, and the table can be tilted at any angles you want. The response from the sales department is fast, and they always have some kind of
promotions. If you are looking at a pump their selection is just hugh, you can get a pump to spray paint or a small pump to
spray you chocolate mould. It's a fun place to go.

Bought some tools needed for my company but it stopped working 5 months later. Brought it back to KMS and told me the warranty part will take 1 week. It has since been 2 months have have yet to hear back. Keep calling back and all I ever get is a snarly girl telling me that if I haven't received a phone call then it's not here. Called the general manager and he doesn't even return phone calls nor emails. Terrible terrible company. DO NOT RECOMMEND TO ANYONE OUT THERE if you are buying expensive parts.

Have spent a lot of money over the years at this store. A vast variety of woodworking tools, metal, cars, it all seems to be there. Staff are decent, had one issue with an ordered part that took 6 weeks to arrive when they said 10 days, but other than that everything has been good.

KMS is a reliable company that offers very low prices. My items were shipped very quickly. There was a small issue with my order that Rachel in KMS Web Customer Service has promptly resolved to my satisfaction.

One of the worst service I have ever seen.
Parcel shipped without insurance.
Parcel has been s-t-o-l-e-n in front of my house, left unattended by Purolator
guy, although I did not had an SNR.

Kimberly and Mike from KMS are just saying that this is not their responsability.

700$ lost.

I do not recommend this company and will never place an order with them anymore.

I was looking for basic tools for small home repairs. The staff were very helpful and did not make me feel awkward for being a female in a male-dominated store. Would definitely return.

WAS IN THE MARKET FOR A NEW TIG WELDER. WHEN I WENT TO THE HELP DESK TO GET THEIR ADVICE, THE STAFF WAS VERY KNOWLEDGABLE AND PASSIONATE. THEY COULD ANSWER ALL MY QUESTIONS AND HAD EXPERIANCE WITH THE PRODUCT WHICH MADE ME FEEL CONFIDENT THAT I WAS MAKING A INFORMED DECISION. NO PUSHY SALES PRESSURE, AND A GREAT ATMOSPHERE.