Friendly Fires

Friendly Fires provided speedy and efficient service for a replacement battery holder for my Napolean gas fireplace remote receiver. Order was placed, shipped and received in London, ON within 2 days! I strongly recommend this company for anything fireplace related!

We've been so impressed with the customer service at FF. We are building our own cabin and Jeff took a lot of time to review our drawing/specs and helped us order the right pieces for our situation. They also accommodated some complicated shipping needs, always calling us back right away and keeping us updating. Mike was also super helpful in answering questions and also calling back with more info for us, even though he had already answered our questions thoroughly. Their tech dept is on call to help us with the instal, and we just feel like we are in good hands. Thank you FF team!

Careless sloppy install. Had marked with an X where I wanted the stove pipe put out and they deliberately ignored that. The exhaust grill outside looks like it was installed by a five-year-old with silicone smeared everywhere. Way overpriced install if you can even call it that. The gas fireplace was $1500 and the total bill was over $4,000. This install was done 4 years ago and since then the thermostat has quit and the gas valve has been replaced. Save yourself the frustration and go somewhere else.

My wife Ann and I just moved to Cobourg a couple of months ago. We own a mid-century bungalow which we are excited to put our mark on and make our own.

One of the things we have dreamed about for many years is a nice gas fireplace, so after only being here for two weeks, we went to Friendly Fires on King Street, right downtown, to get things in motion quickly, especially given the supply chain issues Canada-wide.

Hayley gave us a thorough introduction to gas fireplaces, demonstrated several models in the showroom, and then us walked us through all the technical and aesthetic options possible with the units we liked. She has a broad knowledge base, and explains it easily and personably. It was easy to settle on one that was perfect for us.

We had not expected our unit to be ready until February, but here we are in mid-January and it's all installed and we are loving it!

Installers Jamie and Bobby set it up precisely according to code and the extensive documentation in the manual. We were delighted to work with them, they were very friendly and patient in briefing us on what they were going to do before getting to work, going over some options that we could choose for our particular setup. They installed the fireplace unit and hooked it all up smoothly and efficiently, then spent time with us to walk us through how to operate it, and recommended certain settings and a follow-up maintenance schedule. We were most impressed by their knowledge base, they know their stuff. A super smooth, no-prob install.

We have a guy coming in on Monday to do the framing surround, and he will be well briefed by the manual's detailed documentation.

It's an elegant unit, and so relaxing to sit in front of and savour. Friendly Fires is highly recommended! We're delighted.

2 remote settings cut totally dismantled
Knowing the requirements for temperature control with disabled people living in house young staff trying to quickly get the job done.
We had to hire a company who understood importance of temperature control settings
Cutting remote settings on 2 units because it was Friday at 450 is not cool...........

Friendly fires in Carleton Place installed our Opal wood-burning fireplace and a gas fireplace. The service was amazing and stoves are exactly what we needed. All-around amazing company, thank you!

My wife and I did a lot of research on wood stoves, suppliers, and installers for our cottage. While Friendly Fires isn't necessarily the cheapest, you often get what you pay for. What's most important is VALUE. That's exactly what Friendly Fires delivered.

Gene in the Peterborough showroom was awesome...and I put him through his paces, at times. The scheduling, delivery, and installation could not have been better. They sent two technicians to install our wood stove and they were as amazing as Gene. We absolutely love the stove! Thanks Friendly Fires! A+++++++++++

We visited Friendly Fires in Peterborough on a recommendation from a friend
From the initial consultation and information from James, appointment set up with Andrea, back stone installation from Matt and final wood stove installation by Jeremy and Nigel we could not be happier.
Our new stove looks amazing and everyone was very friendly and professional
Everything was done as promised, on time and on budget
They truly are "Friendly" Fires!
Great work!!
Penny and Mike, Bobcaygeon, Ontario

Friendly Fires did an installation for us - a modern fireplace and brick work surrounding it. We were very happy with the competitive price, and the workers who came into our home were polite and left the place perfectly clean once done. We would recommend them to anyone - small town company with great results.

Purchase a grill and the experience was excellent. Sales staff and installation crew delivered everything that was promised. Thats rare these days. The sales team are extremely knowledgeable and product selection is unprecedented . Thank you to Jay and company