Concrete slabs - defective or refurbished
AWFUL EXPERIENCE!!! The concrete slabs we got from BEST WAY STONE through Beaver Valley Stone are refurbished and look nothing like the ones they have on display or catalog. Very deceiving. 2 slabs were chipped. They offered to replace one!!! Beware of what you buy as they don't stand behind their products and they actually count on the fact that you cannot return the products, especially after you paid for delivery and installation. How convenient!
Management will do nothing to help.
Rating for quality and customer service: ZERO
- Approximate cost of services:
- $600.00
- Company Response
Hello Coco ,
I would like Start by saying we do stand behind every Product we sell at our store . We do not sell refurbished products. As for products on display they weather with time we replace our displays regularly. unfortunately products in catalogs do not give a true representation from a picture the customer should always see the product before the final decision is made. We do in fact have a return policy if the product is returned to us in the same condition when it was loaded in to your vehicle, we will gladly take it back with a restocking fee. I am sorry you have had a bad experience with us. It would be our pleasure to make the next one a more pleasant one for you.