Just to clarify this review is LONG overdue. judging from the comments from owner, I assume that conveniantly they wont be able to find a record of my install Apr 2009. Had the inground pool installed from start to finish, a disaster tried to charge me for extra concrete. liner was installed filled and leaked had to have it repaired so my brand new pool didn't come with a new liner it came with one that needed to be repaired. after all of this they never offered to pay for the water, the chemicals, salt etc that was needed for the "second" filling of the pool. To top it off, Gord was refusing to send out my safety cover until I had paid the remaing balance that they had tacked on after the job was complete. NOT sure what they know about the competitive bidding process. Generally a contract is signed upon agreement. IF for what ever reason there is an unforeseen circumstance,( in my case I needed 30 feet of curb face (concrete) around my pool do to the grade of the property I knew this prior and so should have Gord as he visited the property but being the "brain" that he is didn't pu on this.) You will discuss the issue with the customer, if it is a situation where more funds are needed you will cease work discuss with the customer if agreed upon the contact will be AMENDED, new info listed on the contract signed by both parties and the work shall continue.This is the proper way of doing business. NOT giving an "updated "invoice at the end of the job then have the nerve to argue the point when I refused to pay, your arrogance was shown, when any intelligent business person would have figured, here is a brand new subdivision with 3000 brand new homes there is a lot of business to be had here. seeing this is the first house in the whole neighbourhood to get a pool perhaps we should go above and beyond. HERE IS AN UPDATE FOR YOU BUDS Since this time Many pools have gone in and I know of 8 personal friends who have had installs done and I deterred them from even contacting you for an estimate. they have since had their pools installed and enjoying them. in the past 6 yrs haven't seen one of your install signs around, many other companies have been doing very well up here. Your after sales service sucks, not once ever, a phone call to see how my pool was or if I had any concerns YOUR company Is a joke and I cant see how you have fooled so many people for so long cant wait to read the response from the owner BUT yet again like so many other responses on this site you cant seem to find out who they are. That fiquers it has been 6 yrs since I had the displeasure of working with your company and I am still pissed IF YOU NEED help remembering me? respond, I will give you a call to refresh your memory.
- Approximate cost of services:
- $27,000.00
- Company Response
Hi Vince, thanks for your delayed feedback. I do remember you and our dealings with your pool install. I do remember most jobs when the person reviewing identifies themselves and the facts can be verified and reviewed. As for this website as a form for reviewing, I have no problem accepting positive and negative feedback to grow and improve on all aspects of the business. The difficultly is when reviews are submitted and facts are not checked or verified. Even though some negative reviews have turned out to be false , their is no way of having them removed.
Based on the undertones of your email, I sense you have some unresolved issue. This is the first time you have expressed this verbally or in writing. At the completion of the project all issues were resolved, and you were compensated for items you discussed and pool was fully warranted.
Please call me , I will gladly accept any constructive factual feedback to improve my business.Bill