Bud's Spas & Pools

Requested a service call for a low flow issue that was causing pump to shut off. Technician arrived, looked at hot tub for 30 seconds and determined "Pump no good. Very noisy and keeps shutting down." (Direct quote from the work order.)
A $90 (3 minute) service call to tell me exactly what I already knew. He made no effort to undertake any of the troubleshooting steps outlined in the owner's manual as a way to address the low flow issue.
When I complained, I was told that he was very experienced and apparently could tell by looking at my pump that those steps wouldn't be helpful.

Worst of the worst experience ever!!! Be cautious when you are looking to hire someone to service your hot tub/pool. Bud's quoted to get my hot tub leakage fixed for $1000, which could possibly be a result that they didn't closed the tub properly for me in the winter. They sent people in, worked on it, made a mess, then says they couldn't find the problem. They left with a mess, and charged me on my credit card that's on file for almost $1000!!!! This is not acceptable, I will report to BBB.

Bud's did the original installation of our inground pool 24 years ago. We have dealt with them for all things pool related since that time because of the people that work there and the good service that they have provided over the years. We had our original liner changed this year. Bud's people were very professional when doing the change (in 4 hours they had the old liner out and the new one in). The new liner looks great. We have never had a problem over the years that they weren't able to resolve to our satisfaction. We would recommend Bud's to anyone who wants a pool installed or for pool service.

Everything was done good , except couple of things I would like to mentioned.
Opening the pool, the pump basket wasn’t cleaned and I wasn’t notified about that, almost burn the pump doing backwash.
Another thing, my porch was a bit ruined while changing the equipment.

We purchased a pump from Bud's at the start of the pool season and were extremely satisfied with how it had been working. After trying to vacuum the pool today, I noticed not everything was being sucked up the hose. I checked the pump's basket and saw that it was REALLY full. After emptying the basket I closed the lid and tried to get a prime. Nothing worked! I called Carol at the Service Department and she gave a number of possible solutions. I tried them all but still nothing. I called back and Carol said to shut the pump off and she would put in a Service request labelled "ASAP - Pool Down". About 15-20 minutes later I hear a voice at the gate "hello". It was 2 men from Bud's Service Department. They worked their magic to get the pump up and working. After giving the pool a good backwash, the jets were shooting out water better than they have since we got the pool opened 5 weeks ago. A BIG "THANK YOU" to Carol for her continuous fabulous service. I've only dealt with her with any pool issues since she sold us the pump in early May. She sure knows her stuff!! Also a BIG "THANK YOU" to Kevin Brooks and Andre for their prompt & efficient service. they did a thorough job and Kevin gave me a number of pointers to avoid the same problem again. I'm extremely pleased with the Service Department at Bud's Spas & Pools. We have switched over from another pool company and are now officially only using Bud's for ALL of our pool needs!! Thank you!!

Budds rip you off and they send people who ruin something and then recommend that you fix it on your expense each time. They are the worse in customer service I have ever experienced and very arrogant in their attitude, I have no trust for them and I would never recommend them to anyone!

Nick was fantastic. He was honest, helpful and accomodating. The team was professional, hard working and ultimately did a fantastic job. I couldn't be happier and I enjoyed working with everyone at Bud's.

When you deal with Buds, you're rolling the dice. They are capable of good service, but you don't always get it - and they don't care if you do or not. Buyer beware.

I had some good experiences with this company last summer - spending several thousand to upgrade to a saltwater pool and install a new filter system. These jobs were fine, I even wrote a good review to recommend them. This summer was a completely different story.

I had Buds open my pool again this year and it was lacking. The unprofessional crew swore constantly, left their equipment piled inside my flower gardens (ruining new plants), and didn't do half of what they were paid to do. Leaves were thrown onto the patio or stuffed down behind my retaining wall - even though leaf bags were provided less than 10 feet away. They used chemicals that were over and above the typical service, without asking me if I wanted them. They improperly installed jets/plugs on the pool. The list goes on.

I wrote a detailed email to the service manager citing my concerns, including photos of the equipment left on top of my flowers and leaves scattered everywhere. The response I got was "Sorry, we use university students to keep costs down, and that their training is lacking because it's seasonal work and they were just getting started." When I asked about the extra chemicals added and charged for, they told me it was my fault and that I should have said something to stop the crew from doing it - because I had previously talked to them to point out where my container was. It wasn't brought up by the crew, it's just apparently my responsibility to stop them from doing EXTRA that results in more fees.

No adjustment was made to my bill, not even for the extra chemicals that weren't part of the agreed service that their crew mistakenly added.

Long story short, you might get good service... and you might not. They'll still charge you a ton of money either way. I didn't mind paying it when it was a job well done, but I most certainly do mind when it's for the second rate service and response I received this summer. Buyer beware when you deal with Buds.

UNETHICAL AND UNTRUSTWORTHY. Improper installation, attempted gross overcharge on parts, and failure to stand behind their work.

Pool heater installed in 2014. Since that time, we have observed a deterioration in the health of a row of cedar trees, the closest to the heater being effected the worst. Three years later, we have now lost three trees.

Their serviceman attended and determined the cause of the leak was a missing gasket between the heater and the rest of the system, replaced it and left. We were disappointed that the installation had been done improperly but satisfied the matter was closed. Approximately 10 days later, we received an invoice for $120 for the repair!! Thinking this was an administrative error, we called and were put through to the Service Manager. We explained the situation, with no mention of the loss of trees. Only that a bill to properly install a missing gasket to stop a leak should not be our cost. He refused responsibility stating that the leak would have become apparent before now. I explained that we did suffer effects of it and offered to send a photo of the trees that show death or deterioration, increasing in their proximity to the heater. He then suggested that it was the fault of the pool opener/closers. I pointed out that we did our own opening and closing and that those connections were not touched; that the lines were blown out from the filter side. He stated that trees die all the time, and that he has a tree that died that is nowhere near a pool.

I explained that all I was asking for was that the gasket be replaced without charge as this was caused by their faulty installation. He refused to credit this cost. I advised that this would result in my having to pursue the matter legally.

My next step will be to attempt to resolve the matter through the Better Business Bureau. If that fails, then I will consider a civil suit. Given the effort and costs involved in going that route, I will include all such costs, including replacement of the losses to the garden in my claim.