Bud's Spas & Pools

We went to Bud's Spas & Pools after researching Pool companies and felt comfort in knowing this is a family run business with many decades of experience since 1967! Nick explained the whole process to us and was honest with us from the beginning. He explained the costs, process, and answered all our many questions. He made us feel like we made the right choice and honestly he was the reason we went with Buds in the first place. We felt his sincere honest personality is what convinced us in the end that what we came through those doors to inquire about was worth the purchase. The entire process was amazing to watch. So many individuals working hard to complete our dream pool and we love it! Thank you guys! From the digging/setting up the pool walls/laying of the beautiful stamped concrete/electrical/gas/ installing the vinyl and completing the pool ...I must say that is one elaborate set up. We were impressed. A shout out to John that guided us through this as well. Great guy. Worth every penny! I would definitely recommend Buds Spas & Pool!

We are very satisfied with the installation, quality of work and after sales service we received from Bud's. Nick Z was a pleasure to work with from our first pool enquiry to concept and build. Bud's uses exceptional tradespeople and won't cut corners on your backyard investment. John looked after hook up and pool closing was very thorough and courteous. After sales service is a key indicator of a well run business and they won't disappoint here. We are happy we chose Bud's for this project, worth every penny.

Bought a hot tub from Buds last fall and this company has exceeded all expectations from delivery. set up to service.
This is a real review . Had my hot tub drained yesterday and the service person was extremely polite and informative. He clearly explained how to do it myself next time.. Whenever I get the water tested the girls are wonderful in explaining how to keep the water clear. Always with a smile and eager to help !
GREAT JOB TO THE EMPLOYEES OF BUDS !!!!!

We contracted Bud's to install an inground pool for our backyard in Dundas. It was a difficult install due to the fact that we were on conservation land had a significant slope to deal with.

Nick Z. was very helpful and always willing to go the extra step required to make sure that the install was done effectively and correctly. They did not cut corners and made sure to give us a complete list of options / mock ups.

You can find cheaper companies but the added value and attention to detail make the higher cost worth it.

I would recommend their services to anyone who wants a quality install done.

We are very pleased with the service and install of our Hydropool hot tub. Nick was very helpful when it came to information on the balancing of the water and then when Eric came out for the run thru we were given helpful tips on saving hydro with setting up the hours that the pump would run. There was a warranty issue with the waterfall option and it was promptly handled.

I have not totally been satisfied with this company in the past mainly due to high prices and poor service. We were initially new to the pool three years ago and feel they took advantage of this right off the bat. Particularly with water treatment. Each time we took a sample in because our water was cloudy, we were sold hundreds of dollars of chemicals that did not solve the problem. We were left with a taste of "they saw us coming". As a result we switched to another local company that had an offer to close and open our pool is paid in the fall that was the less the the price of Buds opening the pool. Fast forward three years and we were going on vacation. In a weak moment we decided to use buds vacation service for $99 where they visit the site and vacuum and add chlorine. I paid the fee in advance and away we went on vacation. I came back to an invoice in the mail where they had taken the pump apart and replaced some part (pump was new in 2014), replaced some other part, took the cartridges out and cleaned them because they said they were very dirty which is impossible since I had just thoroughly cleaned them and charged me an additional 1.75 hours of labour. Therefore on top of the $99 vacation serivixe which they said takes about an hour, they are claiming they were there close to three hours???? Sorry. I don't believe it and as well they had my cell phone number and never bothered to call me to get my input or authorization on the work. I did not know they were going to do any of this and surely would not have authorized it until I returned from vacation. I called buds promptly after getting the invoice and the man I spoke with was not very helpful and tried to use scare tactics that if they left it and didn't fix it and the pump went dry I would then be complaining about that. This may or may not be true (anything they say is suspect) however this all should have been discussed with me prior to the work being done. Now I will never know if the work had to be done or not. I ended up telling buds that I will not pay for work I did not authorize and hung up on him. Use buds at your own risk. I find that all they want to do is up sell the service with little regard to the customer or common courtesy of discussing proposed service in advance. Lesson learned. This company does not value its customers, is certainly not looking for repeat customers and has no idea how to build a customer base. They failed at Business 101.

Last fall, we moved into an older home with an old pool and hot tub. Since it was our first time dealing with either, we decided to find a company that we trusted to help us learn how to look after them. Not every company I talked to was interested in my "maintenance only" inquiries. After researching companies in the area, we chose Buds, primarily because of their prompt return call. There was never any pressure to buy products or services from them. When Gary came out to service the hot tub for the first time, he was patient with my many questions, and took the time to explain everything he could about the tub. I should mention that the tub is almost 15 years old, and is not a brand they sell, but the service department has been very helpful in finding any parts that we needed.
The previous home owners had left a lot of chemicals for the tub and the pool, and the folks at Buds have been translating their recommended treatments into the products I already had. Again, no hard sell or insisting we buy new chemical from them.
The previous homeowners had also closed the pool for the season before we took possession. At the start of winter, on a miserable windy day, the cover partly blew off just as I was packing to leave on a holiday. I called Buds and they sent a crew out right away to re-install it for me (no pressure to buy a new "proper" cover from them. I scheduled Buds to do our pool opening for us, and they were so helpful and patient through pool equipment issues, electrical problems, and horrible water challenges due to the "makeshift" cover that was on it through the winter. The ladies on the phone in the service department have helped calm my nerves on a few occasions, and I must credit the whole team with thorough problem solving abilities!
We enjoy visiting the Dundas and Ancaster stores for water testing and advice. They have never given us reason to doubt or mistrust them, and I am looking forward to enjoying our new place with their help for many years.

Had in ground pool installed along with service for several years. Great service and no problems. Personally I know several people who have had the same great experience as myself. Great punctuality and excellent follow ups. It is unfortunate that often the only people who write reviews are complainers. Imo the negative reviews I have read on this site are people who don't understand how service and business work.

Just to clarify this review is LONG overdue. judging from the comments from owner, I assume that conveniantly they wont be able to find a record of my install Apr 2009. Had the inground pool installed from start to finish, a disaster tried to charge me for extra concrete. liner was installed filled and leaked had to have it repaired so my brand new pool didn't come with a new liner it came with one that needed to be repaired. after all of this they never offered to pay for the water, the chemicals, salt etc that was needed for the "second" filling of the pool. To top it off, Gord was refusing to send out my safety cover until I had paid the remaing balance that they had tacked on after the job was complete. NOT sure what they know about the competitive bidding process. Generally a contract is signed upon agreement. IF for what ever reason there is an unforeseen circumstance,( in my case I needed 30 feet of curb face (concrete) around my pool do to the grade of the property I knew this prior and so should have Gord as he visited the property but being the "brain" that he is didn't pu on this.) You will discuss the issue with the customer, if it is a situation where more funds are needed you will cease work discuss with the customer if agreed upon the contact will be AMENDED, new info listed on the contract signed by both parties and the work shall continue.This is the proper way of doing business. NOT giving an "updated "invoice at the end of the job then have the nerve to argue the point when I refused to pay, your arrogance was shown, when any intelligent business person would have figured, here is a brand new subdivision with 3000 brand new homes there is a lot of business to be had here. seeing this is the first house in the whole neighbourhood to get a pool perhaps we should go above and beyond. HERE IS AN UPDATE FOR YOU BUDS Since this time Many pools have gone in and I know of 8 personal friends who have had installs done and I deterred them from even contacting you for an estimate. they have since had their pools installed and enjoying them. in the past 6 yrs haven't seen one of your install signs around, many other companies have been doing very well up here. Your after sales service sucks, not once ever, a phone call to see how my pool was or if I had any concerns YOUR company Is a joke and I cant see how you have fooled so many people for so long cant wait to read the response from the owner BUT yet again like so many other responses on this site you cant seem to find out who they are. That fiquers it has been 6 yrs since I had the displeasure of working with your company and I am still pissed IF YOU NEED help remembering me? respond, I will give you a call to refresh your memory.

We were in the market for a winter safety cover for our inground pool. We have three dogs and it was a concern to us that they be safe in the backyard, without having to fence off the pool. We starting looking at covers late in the season, Buds had a serviceman down at our house in two days and a quote was prepared onsite. We accepted the quotation and the cover arrived on schedule. Installation took only a half day, was done professionally and with little bother. They also closed our pool at the same time (part of the pricing) and made sure that we were aware of the intended usage of the cover, how to adjust it, how to work with the anchors and the warranty provisions. One of the installers gave us a demo of walking on it (!). We were missing an Allen wrench used to work with the anchoring system, and it was dropped off the next day by the installer. While this company was not the least expensive, they do a good job, you always get a call following up on the service and they will book your opening/closing months in advance, should you so desire. Would recommend highly.