- Approximate cost of services:
- $90,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
Paint, flooring (carpet, vinyl, laminate)
Hello portwhitby79,
Thank you for your feedback in regards to your recent flooring project. We are sorry that your experience with Patti-Lynn Interiors was a negative one. As flooring retailers, it is very difficult to control overseas production timelines and global shipping. The experience of backorders from our suppliers is equally as frustrating to us, as we would love to be able to complete a client’s project within their timelines and exceed their expectations. As with all our clients when it comes to uncontrollable backorders, we offer one of three options; we present comparable alternative flooring choices, offer to refund your deposit if you wish to find an alternative elsewhere, or allow the client to wait for the backordered product. In your case, you opted to wait for the product, and it was unfortunate that the overseas manufacturer and shippers were unable to give us accurate timelines and revised the date numerous times. It was also equally frustrating to us that they could not promise a date in writing, and therefore we were unable to promise a date in writing to you. Any update to the status of your order from the manufacturer to us was given to you within minutes of us receiving it and were sent via email in order to provide an “in writing” response as requested. We have since removed this product from our sample offerings at Patti-Lynn Interiors to ensure that future clients do not have the experience with backorders that you had. We are glad you found an alternative floor to your liking, and are truly sorry that your experience was a negative one.
Mannington Laminate flooring, installed
Hardwood Flooring Throughout House