Patti Lynn Interiors

Patti-Lynn returned my request for an estimate quickly and with some advice about carpeting material to withstand my cats scratching it. The price was very fair, and she had an installation crew out within three days. The work was done very professionally in about half a day. Work site was cleaned up and the new carpeting looks fabulous.

I've had this company do work for me numerous times over more than 30 years, and the results have always met or exceeded my expectations.

Professional and very helpful. Love our new floors in the kitchen and hallway. Chris and Bill - thank you so much for finding a solution re the adjoining wood flooring.

Great experience with the sales staff and the installer. They have a machine that can put the binding on the carpet on-site, so the install can all be done in one day. The work is top notch and I will definitely use them in the future.

We made the best decision ever hiring Patti-Lynn Interiors to replace the old main floor tiles. Rick and his team (Peter, Robert, and Bill) were professional, courteous, and a pleasure to work with from start to finish. Rick and his team kept us updated throughout the reno process, addressed our questions/concerns, and amazed us with the touch ups that truly highlighted the quality aspect of the whole reno. The new porcelain tiles were installed with the thinnest grout lines, using a recommended grout colour that made the tiles “mesh” seamlessly, which modernized the entire main floor. The touch ups revitalized the existing cabinetry, renewed the previously damaged kickplates, and rejuvenated the overall look of the kitchen, hallway, and powder room. Our special requests to repair a portion of the powder room subfloor and replace the previous baseboards were promptly and accurately completed. We are so pleased with how the main floor reno exceeded our expectations that we are looking forward to our backsplash reno with Patti-Lynn Interiors. Thank you Rick, Peter, Robert, and Bill for your incredible effort and workmanship!

We are grateful to have Patti-Lynn Interiors complete our backsplash reno project. We chose a custom chevron pattern that required pinpoint accuracy, patience, and determination to pull off the look. Rick, Peter, and Robert used laser precision measurement to maximize the accuracy of the custom chevron pattern that ensured the continuation of the pattern from wall to wall. Every tile was custom cut and meticulously placed piece by piece. Once again Rick, Peter, and Robert came through and surpassed our high expectations. Thank you so much for the amazing results! We highly recommend Patti-Lynn Interiors to our family and friends.

We had replaced the carpeting on our second floor with Preverco Maple and were looking to replace the tired carpet on our main floor and the outdated hardwood in the kitchen. We didn't want to use the same company we had used before as we weren't completely satisfied with their sub contracted installers. Patti-Lynn's team provided great customer service from initial contact, through confirming our measurements and the installers were excellent taking great care and matching the wood to our existing tile and under our kitchen cabinet backsplash perfectly. They were professional, clean and truly talented. We had the job completed in less than a month from quote to installation. I would definitely recommend Patti-Lynn's team for hardwood!

We highly recommend Patti-Lynn to our friends and continually go back for a variety of projects. We don't live near Stouffville but it's worth the drive. The staff are very knowledgeable and really listen to your vision for the space. The pricing is always reasonable and you are never upsold. They have a large selection of brands and styles to suit everyone needs and budget. Also, when we had an technical issue with a Hunter Douglas blind, they dealt with HD, shipped the unit and made sure everything was taken care of for us. Looking forward to our next project together!

This company was referred to me by a good friend of mine as I had the last project (a simple herringbone marble backsplash) to finish after completing a 350K renovation.

As a owner of a small business myself, my clients are everything. I was so applaued by the handling of the entire situation that as a person that can relate to both sides (given I never post anything) I felt I HAD to post this!

As a very busy person running 4 retail location, I work 7 days a week. My friend referred them to me as they had done good work in his house. I decided to give them a try as they were locate and considered "headache" free.

It started out great, Christy book the appointment with me, I told for what I wanted, she brought the sample, I picked the classic white herringbone marble and she was off to do the quote.
Quote came back within a day, I did not negioate the price and she advised they need a 50% deposit to book. I gave her my credit card without any hesitation. This was the end of July and she suggested the items were in stock and they were booking for end of August at this point. Someone was suppose to call me.

No one ever called. I called them and was passed to Jeff, I explained that I never received a call to book and it was passed the time that it was suppose to be done. No problem, He booked me in for the following week which was Sept 8.

September 7th, coming around and I received a call fron Jeff stating they weren't able to come the following day as they were still stuck on the last job as their current customer keep changing their minds and has delayed that project. That not really my fault! I was the easy client and now more delays. That's was also fine, what could we do but reschedule as he suggested - We did for Sept 15.

September 15th came, the installer team show up, very nice and quiet guys, they did their best not to interrupt our regular life and kept our house clean. As I have stated before, I live a very busy lifestyle and had lots to do, I felt comfortable leaving the guys by themselves at our house. So I was on my merry way.

I decided to go back to the house to ensure the guys were ok. As I arrived I noticed the tile was installed incorrectly. I would have thought a company that does this would know how to install herringbone. They installed it in the side. OMG!

I never said anything to the install as the work quality was actually great! tile looked gorgeous but it was the wrong way. So I calmly called Christy and as soon as I mentioned that it wasn't install correctly. She immediately guess how they did it and she knew it was wrong. She told me she would call me back.

I got a call back from Jeff giving my total lip service. I undertand things happen but the tone and the handling was applauling. He was trying to tell that the last customer installed like that and that's why they did it like that which was the crazy answer I ever heard. He then went on telling me they should have had a drawing which also is not my problem. They told me they were already ripping it off and he would have to reorder (when they originally had the stuff in stock) and didn't know when they would be able to come back. After being delay that long, pushed back, and now installed incorrectly, I was basically getting penalized again by them when it was their fault. There was things that I questioned he said cause he was going back and forth ( ie: Jeff said they are currently ripping the tile off and then he asked me if I wanted him to tell them to stop, I said how could we stop them now as he suggested they had already started taking it down, he suggested them they might have only taken off 3 - 4 ft, but they really only did 6 ft that day, so how would they have saved it, if it was already 70% taken down) What the heck ... They were many trival comments made like this - that are a waste of my time to mention. This conversation ended nowhere.

I called back to speak with Christy to see if she could shed some light. She informed me Rick was on his way to see if they could re-salvage anything.

Rick called me fron the house and started the conversation with " I googled herringbone and sometimes its installed on its side!" REALLY!!!!!!! THis conversation went south fast, I told him I have never seen that and pretty much everyone know how herringbone looks - and it didn't look like that! He didn't like that I was suggesting that herringbone is never installed like that and he should look on HOUZZ!! never installed like that! He then went on to tell me that they were being penalized as they would have to start all over again and their product was ruined - AGAIN NOT MY FAULT. He must have been frustrated - I mentioned I just felt a little uncomfortable with the situation as we were basically going to get delayed again with NO DAY GIVEN! He went straight to " I'm more then happy to given you your money back" REALLY! that's you're best solution! RUDE, you're suppose to provide a solution and calm the customer fears! All I needed would have been "I apology the mistake was made, I will try and fix this asap." But the tone was despicable!

It the end of the day, I'm the paying customer, after getting pushed sooo much, having been talk to like it was my fault. I was spent! They never called me back that day, my husband called to find our what was going on. Jeff suggested he was in the middle of doing my refund. Yet he asked my husband for my credit card number - ANOTHER FIB! you weren't in the middle of it - your don't even have my credit card number!

The whole thing was super twisted, some other thing were said but that was the jist of it.

Save yourself from people who don't deserve your hard earned money and will treat you like you're crazy and not worthy. There is a million and one other places to get this work done! Remember that!

Putting myself in "Owners" shoe, I have dealt with much more demanding customers and can't believe it ended like that.

END OF STORY - CHRISTY AND INSTALLERS WERE TOP NOTCH.... AVOID THE REST.

Stair runner installed

John came to the house with an assortment of samples and we found one we loved. He was very helpful.
We're very happy with the whole process from in home consultation and follow up after.
They definitely back up there installs and product and were very quick to resolve any concerns we had.
We will be definitely go back with future purchases.

Our relationship with this company began well. We had a hardwood floor installation that was on time and professionally done. Because of that, we went to them for 2 sets of draperies, a chair painting and reupholstering and recovering of a valence. I couldn't believe that so many things could go wrong. First of all, they made a mistake in the measurement of the bedroom drapes so that they did not fit. This was after waiting literally months for them to be delivered. It then took a couple of months for them to be fixed. We then asked for a different consultant and got Patti herself to recover an existing valence and to make drapes for the same window. When I hadn't heard anything, I stopped into the store, only to find that Patti had completely forgotten about recovering the valence and was making some awful frilly thing instead. When I pointed out the mistake, she said, "oh, I hope we have enough fabric!". Ultimately, they did and that job was complete. I then asked her to repaint and reupholster an antique chair (why I did at that point, I have no idea). The chair came back, looking good but, I swear, with no filling. When you sit on it, you feel the wooden base. I won't deal with this company again. It's a shame because they have a wonderful selection of fabrics and they did a great job on the floors - the only reason I gave them any rating at all.

My wife and I checked out two other stores before deciding to go with Patti-Lynn. The store is very welcoming - offering many decorating ideas. Patti was personable, offered great advice, and was able to push our project within the week. The installers were polite and professional. By the end of the day - the basement done, and all stairs re-carpeted! Very pleased with the end result!