Loyal Seal Windows & Doors Inc

Hi Ajay,

We are sorry to hear that your experience with Matt and our company as a whole has not been pleasant.

That being said, there are a few things to address regarding your review. Our sales representatives rely on the homeowner to show them the specific windows and doors which they would like replaced. They only measure windows and/or doors which are presented to them, and then transfer the rough measurements from the quote sheet to the formal agreement. This practice is done with the intention to ensure no windows or doors are missed. Once the agreement is written out, the salesperson reviews each and every line item with the purchaser as a secondary failsafe method to ensure nothing is missing. Only thereafter is the purchaser asked to sign the agreement.

According to the agreement that we have for your project, nothing is missing. When the measurement technician arrived, he measured all that appeared on the agreement and work order. At that time, it was discovered that you wished to replace an additional window. You were not happy with the proposed price to add this window, so we tried (in person) to come to an amicable resolution, we offered you a discount on this extra window even though it is a high-grade triple pane energy efficient window, because we wanted a positive resolution. Unfortunately, we could not come to an agreement with you.

You mentioned that we are refusing to return your downpayment, this is not entirely true, every agreement stipulates that services already rendered up to the time of cancellation request are due to be charged as per the fee schedule outlined within the agreement. This is due to the fact that labour and resources come with costs, by the time you decided to cancel the agreement, the agreement was approved for financing, registered with the manufacturer for warranty, and measured for production.

We truly would like to keep you as our client, and are still in search of a mutually amicable resolution with regard to this matter. We are also prepared to refund the difference between the applicable charges and the payment you made. Alternatively, we are still offering you a sizeable discount on the additional window, we would much prefer to keep your business.

Thank you so much for sharing your positive experience with the reno project and for being repeat client. We are thrilled that we continue to meet your expectations and are grateful that you supported a local company by providing us an opportunity to do business with you. Enjoy energy savings and we look forward to serving you in your next reno projects.
Cheers!

Dear Chrystyna,
Thank you so much for your kind words and for sharing your positive experience with all windows and a patio door replacement. We are thrilled that we met your expectations and grateful for your support of a local company.
We look forward to serving you and your family and friends in your next reno projects.
Enjoy energy savings.
Cheers!

Thank you so much for your kind words. Repeat client is the best compliment a company can get. We are thrilled that we met your expectations and hope you will enjoy the windows and energy savings for years to come.
We look forward to serving you and your family and friends in your future reno projects.
Cheers!

Thank you so very much for sharing your positive experience with us and windows replacement. We are thrilled we met your expectations and hope we can service you at your next reno project. Cheers!

Thank you so very much for sharing your positive experience with us and patio door replacement. We are thrilled we met your expectations and hope we can service you at your next reno project.
Cheers!

Dear Mark,
We truly value your opinion and your loyalty to our local company. For someone who did 10 reno projects with us, we are thrilled that we continue to meet your expectations and needs. Thank you for sharing and hoping your will choose us in your next project.
Cheers!

Dear Cathy,
Repeat client is a sign of a happy client:) and we are happy you decided to do your windows replacement project with us as well. Thank you for supporting a local company.
Hoping that you will enjoy your new windows and a door for years to come. Glad that Dan could help you with the reno projects.
Cheers!