I had a patio door installed by loyal seal on Oct 31, 2016. First problem is a DRAFT coming in at the bottom left of the door. The 2nd was the poor workmanship, the caulking job had the spray foam burst out of it. In picture 3 you see instead of making it look nice and covering the old caulking he joined it with the old one making it look crappy. This is done on both sides of the door. Picture 2 has a view of gap size which is at both ends, picture 1 shows how it goes from a gap(pic 2) on the left to tight in the middle to gap at the end. probably why the door is not a smooth opening door and maybe the reason for the draft.
After notifying loyal seal with pictures they were helpful, the guy came back and redid the caulking a couple days later. The Installer said the door looks fine he'll have to report to his supervisor about the draft and they will talk to the manufacturer and let me know....
I called them back after a week they didn't know what I was talking about. They say they will get back to me and they did, they said someone from the manufacturer will call me within a week. It is 3 weeks later and I am still waiting for a call. I've called loyal seal twice after that leaving my info and still no call returned 3 months later. But makes sense I've already paid for the door so why would they call me back right.
- Approximate cost of services:
- $1,500.00
- Company Response
Dear Fillup, we searched our database to find your order and were unable to identify you as one of our clients.
We are sorry to hear that the installation were not to your satisfaction. We would be happy to provide you service as a new customer and change your opinion about the industry.