Bc Furnace & Air Conditioning Ltd

Here is our story that we told BBB. This company had their standing revoked!!

Have you ever dealt with a company that seemingly is out to gouge its customers? For what it's worth - our young family which includes our baby did recently with this company.
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> Our furnace started to rattle horribly before New Year's on December 28. We contacted BC Furnace & Air Conditioning who advised if their tech was to come onsite dec 30/31 it would be holiday hours - entitling them to charge $300/hr. Therefore, we decided to turn off our furnace and put a little heater in our daughter's room to wait until jan 2nd where they would charge only $89/hr.
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> On jan 2nd, their tech came to service our furnace which included running diagnostic assessment and viewing a video that we recorded of the rattling sound. As an expert he suggested we replace a part that cost over $400. On the invoice he noted the noise may also be associated to another two part. By the time he completed the replacement part, we were invoiced for $692.70.
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> In less than a week the rattling noise returned - we monitored it for a few days then decided to call them back on jan 15 to notify the company of the issue. Instead of offering to return to fix the issue - we were provided quotes for two additional parts which would total more than $900.
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> I have to admit we probably short changed ourselves by not checking this company out on BBB. Alarm bells should have sounded when the organization revoked their standing with over ten unresolved complaints. Furthermore, their rating on both yelp and google reviews is poor. Despite all this discovery on this company's tarnished reputation online and with BBB - I gave the company a call today in hopes of coming to an amicable solution. I was told by the lady called Shawn who picked up the phone, the tech told my husband we required the two additional parts to completely eliminate the rattle. She offered a ten percent discount in the parts for the tech to come onsite again. I explained to her this is not the type of resolution I was looking for - how can the tech go back on his words and expertise. It's highway robbery! Heat in winter is a basic necessity - if the tech the so- called expert cannot correctly diagnose the issue tell us. We already paid close to $700 and if we go ahead with another $900, we will be half way to a new furnace. She did not agree with how the service and subsequent call was handled from their end. It's not right in the sense, the tech had replaced the most expensive part and now we are expected to pay for two additional parts based on his guess work! The attitude at the end of the call was basically take it or leave it - find another company to fix it.
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> I feel like we were fooled to not have done the proper evaluation before calling this company. But hugely concerned after reading all the reviews online I can get ahold of that depicts a repetitive formula this company uses to charge customers time after time for unresolved issues that is very similar to ours at the moment.
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> Obviously, I can't get our money back nor would I want their tech in our home again. Integrity and professionalism is not what this company stands for and I don't want more innocent people fall into their trap!!
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> Please investigate as the weather might get colder leading to more victims becoming another number in this company's accounts receivable.
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> Many thanks for your time. I realize this may not be a story to air - at least I have put it out there hopefully not on deaf ears.

This company has not responded to our BBB complaint as of yet. With our cold spell again - we had to again ditch out another $500 to call a more reputable and honest company in who guaranteed their work.

Fast service when our furnace stopped working. Only a short wait for a service person to come out, he assessed the problem, and showed us the faulty part. He had the necessary part on hand, so it took no time at all to replace and have our furnace up and running again.

I was thoroughly impressed with the service I received from this company. They were accommodating and kind. They were willing to work around my schedule so that the job worked for me and met my needs. In addition, I feel as though the product was well installed, professionally serviced and ultimately, this was a big purchase...this makes it all that much more important for me to feel good about the product.

The experience and service I received from BC Furnace was very effecient, friendly and at a very reasonable cost. Now my air is cleaner in my house. The cleaning should be done every 3 years.

problem with my furnace twice . They installed the switch wich is $30/- from local vendors invoce me $165/ next month installed fan controller cost $170/- charged389/+
Bad customer service upon claim

Fast and etremeley effective cleaning and very thorough cleaning of furnace including the filter and the pipe stytems which connect to the differnet areas of the hous to distribute the heat throughout.

Our furnace fan was making noises last winter so we called BC Furnace to have a look and to perform a regular service of our furnace. They sent a service man out to look and in a manner of 20 minutes diagnosed a crack in our heat exchange. Since a cracked heat exchanger means that carbon monoxide (CO) gas would be leaking into the house he said that he had no choice but to "red-tag" our furnace and disconnect it and report it to the gas authority. The disconnection fee was over and above the service charge, but I was forced to pay. To make matters worse we were informed that due to age of our furnace that they could not repair it and we would have to buy a new one. I was troubled that CO gas was leaking into the house and that the two CO detectors that I have in the house had never registered any problem. However, not being a certified gas fitter I was in no position to disagree with his original assessment. Since it was winter being without a furnace was extremely uncomfortable so a replacement was urgently needed. The next day, a sales person from BC Furnace came to provide a quote of $4000-6000 for a new furnace. We were unaware of the costs of a furnace, and a bill of $4000-$6000 was a shock. Even though we were quite uncomfortable with no heat we needed to do some comparison shopping. A co-worker recommended getting a quote from a furnace company that he had happily dealt with in the past. When the second saleman came he was surprised that our furnance had been turned-off. When we explained what had transpired he thought it odd that our furnace would have a cracked heat exchanger even being 25 years old. He asked if the BC Furnace serviceman conducted a CO gas test. I was not positive if he had, but it was never mentioned and I never saw a monitor. He asked if he could have a look for himself and we saw no harm since he was a certified gas fitter and we had been eating our meals wearing polar fleeces and toques for the past 4 days. After taking off the front plate to access the heat exchanger he asked me to take a look for myself. There were no visible cracks in the heat exchanger just as he expected. He then reconnected the furnace, fixed the fan bearing (the original complaint), and completed a full furnace service. Afterwards, he ran a complete CO test for 15mins to confrim that there was no CO leakage. He said that unfortunately this sort of misdiagnosis is not uncommon, since it isn't worth the time to service older models so they just condemn them and they get the same service rate, and in many cases they will get to sell a new furnance. He was at our house for more than 1.5 hours and ended up charging us only around $140 which was less than BC Furnace charged to incorrectly diagnose our furnace and turn off our gas. When I confronted BC Furnace they gave me the run around for a couple of days before I was able to tallk to their service manager who said that he stands by their servicemans assessment and asked to come over again to reinspect. I asked what would happen if they said that they saw a crack again, and he responded that they would have to disconnect my furnace. I explained that I had no faith in their integrity and suggested that a neutral third party gas fitter to inspect and they declined. I was not able to get my money back or any satisfaction. I am extermely unhappy with the business practices of BC Furnace and would never recommend for anyone to do business with them.

Had my furnace serviced. Was advised that furnace most likely needed replacing. What really needed replacing was heating coil which he didn't do. Pilot light still keeps going off. He did however alert us to the fact that we needed a new hot water tank.