Frank Building Supplies & Sales Ltd

Hired Franks to do our stair railings, went into the store and picked out what we wanted, when the tech came out to the house and actually took measurements he was going on about changing this and that,so by that the time he left we had no idea what we were getting and had to go back to the store and verify what we were getting. When the job started we had no idea when the workers would show up, dont think anyone ever showed up before noon and workers were there till 9 pm one night.
Biggest issues these guys have is communication , there is none.
As the client you have no idea what is going on and phone calls are either not returned or returned days later. For the money we forked out we were told over and over the the custom stain would be left for us or supplied to us, just give me the bloody code so i can have some made, apparently asking for to much ;10 grand wasn’t enough apparently.
We also were responsible to get rid of all the waste, asked why they didn’t,I was told that was between me and the contractor…..so apparently By that statement the job was subcontracted without my knowledge.
Would i hire this company again? No i would not.

Great workmanship and prompt professional service.Our job was a bit complicated but they mastered it without a problem.
They were quick to to give us a fair quote and installation was done on time

I went to Frank's in the wee hours before work (they open at 7am but agreed to see me at 6:30am as I start work early). They offer quite the variety for every taste. The quality of the work is pretty good. They had a good variety of french doors, which I needed one as well. Though, I find they had limited styles of the regular door but decided on our doors in a couple of visits. I had to get them to come back to replace the door knobs, as they were not the ones we ordered. It was a quick and painless ordeal. One big plus is that they take credit card payment, whereas a lot of the subcontractors don't! The highlight of their work would be the person who they subcontracted to work on the staining the custom stairs. Raquel spent a couple of evenings/nights to work on the stairs and it definitely showed. She is very committed to make it look flawless and it was really close to matching our hard floor! It does get pricey (i.e., $15/spindle), but it is worth it.