Claridge Homes

We do not own this property, we rent it, and when we took possession June 2023 the house was less than a year old. The carpet everywhere on all floors is not properly adhered to the subfloor and it keeps coming up, fraying and curling over everywhere, especially around the spindles on the stairs. Pieces of millwork have popped off the cabinets all by themselves with nobody even around them, including in the middle of the night while we're sleeping. And it's easy to see why, 3-ft sections are only adhered with two tiny little finishing nails. Two of our towel racks came crashing down the first time we tried to put anything on them and they won't go back up. I'm going to have to use super glue to get them to stay on the mounts. I spoke with the former tenant and he said it's been like that since the beginning. I had to get hooks to hang on the top of all the bathroom doors because the other ones are non-functional. One of the knobs for the upstairs bathroom tub falls off in your hand if you don't push it in while you turn it. Yesterday I went to the basement to look for something and discovered there was mold growing on several of our items in the storage room. This is despite the fact that there is no water tank in that storage room, it's in the other room where the laundry facilities are. It means the vapor barrier isn't doing its job in there and, long-term, this is going to be a nightmare for the owners and for anyone living in here. I have a big allergy to mold and I wondered why I suddenly needed allergy meds every single day when I haven't had any in years, now I have the answer. When we moved in there were several dozen pieces of green painters tape stuck to the wall all over the house and on the trim. The folks that own the house that rented it to us said the builders were supposed to come back in and touch those spots up, so Claridge apparently put green painters tape on the walls to mark it for later. But painters tape isn't supposed to be on walls for 48 hours, not 2 and 1/2 years, and combined with the moisture in the house, because it's incredibly damp in here, a lot of the paint and even drywall is coming off with the tape if you try and remove it. Right after we moved in they installed grass, but a huge chunk of it was already dead and consequently has never grown in. We wanted to be able to water the lawn but the back faucet doesn't work and there is nowhere in the house that you can turn it on. We spoke to several of the neighbors and they have that same issue. They installed some sort of metal access panels in the lawn that stick really far out above the ground level. My lawn mower hit one and I had to replace the blade. Lastly, who does not put eavestrough on a house as a basic option?! The rain pours straight down off the house and the tiny little poorly built deck off the back of the house that is only big enough for one person to stand on is already full of green mold or algae and the wood is starting to break apart as a result. Again, this house is now just over 2 years old, not 50 years old. Also, the water is not draining away from the house and it's draining into the window well of the basement rec room. It means that there's going to be a lot of erosion of the soil around the house and its foundation
This is the 21st house I've lived in, 14 of which I've owned, and I've never seen such poor & lazy craftsmanship. My father is a contractor, he was disgusted. I'm grateful that this is not my investment, but my landlord said they had purchased this house for their parents' eventual for retirement. I feel terribly for them because this was an awful investment.

Claridge would not pay my neighbor nor myself the $1000 referral bonus even though it was approved in my sales agreement. They ignored repeated request for many months until I involved my lawyer, after which the dispute was resolved in 2 days.

Claridge had insisted that all the defects on my roof were repaired when in fact no work was performed at all. After lengthy arguments with their Service Center, I have had enough and involved Tarion for conciliation. Tarion imposed a $10,000 fine against Claridge and complied Claridge to complete the repair.

We bought over a million dollar house and its been 6 months since we moved but for last 4 months my parents are unable to use the washroom as there was water leakage , our kitchen cabinets have come off and my mom hurt her legs. The furnace and AC suddenly stop working. Nothing feels right here . Please DO NOT BUY WITH THIS BUILDER. They never respond to your emails. In the beginning they agree to all the updates and just before handing over they apologize saying sorry the updates were not in city code/ not possible .. so many excised all the time .

Very poor finishing on jobs. Always delayed on everything. 6 months after closing and the towel bars and toilet paper holders are not installed for anyone in the area, where as all other builders in the area have it installed so its not even supply issue. Finishing on all items is so poor that its unbelievable. Paint overspray in all places, corners of cabinets and doors are dinged, and repaired poorly.

The customer service is even worse. They dont even have a path for escalation. So if you're not satisfied with the first person's answer - too bad, you have to deal with it, even if its because they are having a bad day they can ruin your experience and you can't do anything.

Warranty service team has is also rough and rude, maybe because they deal with all unsatisfied customers, and all their customers are unsatisfied.

If you haven't bought a house yet - DON'T try Claridge. I'm very disappointed. P.S: I have previously owned new houses with builders, but haven't had such bad experience.

I was supposed to move into my unit in the first of September, I booked an elevator slot, rented a uhaul, everything. I showed up to receive my keys, walked into the unit and it was not done being built. No appliances, no countertops, no cupboard doors, no sinks, no paint- unliveable. The solution that was proposed was that I could cancel my lease agreement with no additional fee- after arguing for some time, they offered me a unit to stay in in their other building until my unit was ready. The administration is nearly impossible to reach and when they are reached they are mostly rude and in accommodating. AVOID AT ALL COSTS- wont be renewing my lease.

Countless damages and poor workmanship aside, Claridge has been a headache to deal with to fix the crap they built to an unacceptable standard. Not only are they uncapable of resolving any issues, they gaslight you to make you think you heard wrong and that your issues are actually either resolved or you have to resolve those on your own cost. Do not buy from this builder, I know this won't do much to persuade people to stay away but it's the best I can do. AVOID CLARIDGE AT ALL COSTS.

So many things fell apart within 2 year in my new house. Only one person lived in the house doors came out with loosened hinges and shower stall got a protruding circular spot which will soon open up. A crack on the foundation appeared and a water patch appeared on the ceiling.... I paid large sum of money but now I’m disappointed and heart broken.. ever time they say “not covered” and it’s standard”
Don’t ever buy houses this company built. You will be sorry after

I bought the house 2 years ago, very poor quality and it has been 2 years and they haven’t fixed anything. The grout is peeling, there are small holes in all the hardwood. Every 2 month there is a new employee that leaves their job at claridge, they transfer my file to a new employee .... if I had read the reviews before I bought the house, I would for sure not have bought with them.

I received my property and the next day there was a major water leak coming from the ceiling damaging the ceiling and floor. This among many other deficiencies is the reason I do not recommend this company. They also have terrible customer service!

I would not recommend Claridge. The back wall of the house started breaking apart within 6 months. A house that I bought to live in for 30years is breaking in 6,months. Once you paid and moved in Claridge will not listen to you and send unprofessional people who don't do anything but say I'm not the guy for this job. I had a lot of other defects that I wont mention cause the back wall breaking and cracking will give you guys a great idea. I will attach pictures with this review have a look. Im planning to involve my community and a lawyer to see my rights. Stay away from Claridge!!!