Dr HVAC

I have a Lennox Elite furnace and air conditioner that were installed in 2012 by a separate contractor. I had Doctor HVAC come out Tuesday to do the seasonal furnace maintenance, which is included in their service club that I have been a member for many years. I have already had the furnace running myself for the past few weeks since the temperature dropped and the system was operating normally to me (Ive lived in this house for 9 years). My wife called me after the tech arrived to do the service and said that he was reporting signs of wear with the heat exchanger and the blower motor/wheel. The quote for the heat exchanger was $2,756 + tax and the blower motor/wheel was $985 + tax, so combined the repairs would be over $4,200. We were told it would be best to look at replacing the furnace and potentially adding a heat pump as well since the air conditioner is the same age. We said to give an estimate and a sales lady was at the house in about an hour, she was very friendly and helpful. Basically a top of the line heat pump and furnace combo was over $22,000 and theres a rebate over $6,500 we could get back. They offered lower models with less warranties for lower prices with the cheapest being around $15,000. There was a big push to get this done ASAP as were told the government rebate was ending next month. I said we would have to discuss it and let them know as we obviously were not expecting this news, like I said earlier everything was functioning as I have been accustomed to since Ive been in this house. I went on Homestars and looked up a highly reputable HVAC contractor that dealt with Lennox Elite and he came out to look at the unit that night. He found a number of issues with the condition the furnace was left in.
- There was no vent pipe in the trap as per code, he showed me in the manual on pg 38. See picture
- The electrical door was missing the screw on the right hand side where the door switch needs to be fully depressed with the screwwe found it on the floor next to the furnace
- He found DIP switch 1 was in the off (down) position so the furnace was expecting a 2 stage thermostat, I have an ecobee 3 lite. DIP switch 1 needed to be turned on to operate as a single stage thermostat 2 stage timed
- Inside the lower compartment was completely covered in spiderwebs, no way it was cleaned or inspected
- Heat exchanger not properly inspected, as there were no access plates in below the evaporator coil
- In the technicians report there were no readings for carbon monoxide on the exhaust pipe outside

The professional technician said that because the DIP switch has been in the incorrect position and my furnace has been running at 40,000 BTUs instead of 68,000 BTUs which is designed to max out. As soon as he flipped that switch it was like night and day. The airflow was much stronger and there was a high level of heat coming from even the furthest vents on the second floor. We have had such a hard time getting proper air flow throughout the home, its a backsplit approximately 1,800 sq. ft. A few years ago we added attic insulation, spray insulation in the crawl space and did the air seal application to the duct work which made small benefits, but the result of all those combined didnt equal the result of flipping that one switch.

He also looked up the model and serial number of the furnace and told me there is a lifetime parts warranty from Lennox on the heat exchanger, so it would cost nowhere near the $2,756 + tax I was quoted, as I would only have to pay the labour.

Despite Doctor HVAC not installing thjs unit, they have been the ones servicing and maintaining it for years and should have caught the issues above that were missed by the installer. This experience has had me question if any of the repairs Doctor HVAC has previously done to my air conditioner (replacing the capacitor and adding a hard start kit) were even necessary. Hiring a professional gas technician that works with Lennox elite products showed that the tech from Doctor HVAC didnt even do the basics of watching the operation of the unit or he wouldve noticed the furnace only stayed on low fire and not going to high fire Please make sure to get multiple opinions before making any decisions on replacing your equipment, Im glad we did.

We recently replaced our twenty-two-year-old AC unit with a new heat pump from Dr. HVAC in Brampton. The personnel at Dr. HVAC were exceptional, from the initial technical salesperson to the installation crew. Every aspect of the sale was clearly explained to us, and our questions were promptly addressed via call, text, or email.

The installation crew efficiently removed our old AC unit and installed a new heat pump platform and pump unit with minimal disruption. They were courteous, friendly, clean, and well-versed in the product. The entire installation process took only a few hours.

Dr. HVAC has been our trusted furnace and AC maintenance company for several years, and they proved to be an excellent choice for our heat pump upgrade. We wholeheartedly recommend Dr. HVAC for all your home needs.

I had my furnace installed last year by Dr. Hvac after a few techs had come out to fix a few bumps in the road oversights and miss installation procedures. but My product has been installed.

I dont typically leave reviews, but I felt this prudent. If you are a new homeowner like myself and are shopping for a new furnace, please do your research get multiple quotes. I live in a 1500 square-foot townhome with a direct comparison to a 3000 square-foot home my in-laws live in I literally payed double in price for the exact same product. Ive tried reaching out to the company numerous times via text and email but no response as their job is done but I have to live with the consequences.

Steve was a very good service man. Explained what needs to be done. Very clean and pleasant.

Had hot water tank replaced. Not the usual good service I've had before with Dr HVAC. Read the label off to them: 60 US/50 Imp gallon. Discussed maybe getting bigger one, but they said usually replace with same size, and I say ok. But they brought a SMALLER one, which I did not find out about until after old one had been cut out. Felt I had to take the smaller one at that point - late Friday, no hot water, and they don't work weekends.
Installation went ok but when they left the hot water was still not working as it used to, installers said it will take a little time to get back to normal. But it got worse and stopped. I called Dr HVAC back and they said they will get back to me within a day but I asked for sooner. So they did call me back within 30 min, and in the meantime I figured out that the installer had left the intake valve closed. Once I opened that all was well.
So in the end I have a good working HWT but it is smaller than expected, and I am hoping I did not make a mistake in accepting the smaller one. I felt I paid a premium price for less than premium service.

My rating is based on a combination of the work performed + the experience I had.
This was for them to install a humidifier that I purchased myself elsewhere. Though everyone I dealt with was nice and seemed good, things didnt go very smoothly. Some of it they couldnt be faulted for. At the moment, Im still awaiting resolution for a pinhole leak in a tube that caused a small flood in my basement that I was lucky enough to notice before it got worse. The humidifier has been switched off since then awaiting a fix.
My low rating is based on the experience I had post-installation trying to get things fixed. The primary complaint I have is theyre just not easily reachable. There is only one main phone number answered by essentially a message taker receptionist who has no access to customer data. They apparently have no way to look you up when you call in. So each time I had to spell out my full name, my address, City, phone number etc. When I struggle to find a few minutes in my workday to call in and I have to spend an unreasonable amount of time just to give my information and not even get to speak to anyone, its a terrible customer experience. In this day and age, it seems very unprofessional and doesnt fit with the rest of the experience I had. I wasnt even able to find an email address I could use to contact them. In most cases, my calls werent returned in a reasonable timeframe and I had to call back again.
However - they were super responsive to respond to my initial inquiry through Homestars and to book my appointment. They do a great job of confirming your appointment by text and reminding you. Logistics experience fell off drastically once the installation was done and I needed post sale support.
In summary - Id feel reasonably comfortable recommending their work but if there are any issues after, the experience was quite poor.
Im awaiting a call back once again as we speak. And Im really hoping the company response back to this isnt to give them a call back at their main number where Id have to leave a message once again and pray for a call back.

The furnace in my RV recently broke down; after calling around to numerous places with no luck, Dr. HVAC said they could repair it. Their tech (Chris) came and did a thorough and professional job finding the cause of the malfunction. He noted the parts that would be required and said they'd be in contact with me in a few days. Great.
That's when it all headed south. A week passed with no call. I phoned the office and was told by the CSR that they can't get the parts, the entire furnace would have to be replaced, and they'd get back to me.
Fine.
After another week of nothing I called and the CSR said my furnace model isn't being made anymore, they're looking for a replacement. At no time was there anyone else other than a CSR to talk to.
After a third week of silence I searched around and found a used furnace and installed it myself. When I called them - twice - afterwards to tell them I no longer needed their service, all I got was an answering machine. Blacklisted? I wonder.
Hey, if you can't complete a job you started, that's fine, but at least have the professionalism and common courtesy to let your customer know that. They left me completely in the dark. And the cold.

Greg L

Our furnace would start, but would not generate heat. We placed a service call with Ashley who arranged for Steve Berry to address our problem. Steve discovered an issue with one of the pressure switch tubes-foreign object causing a blockage which prevented the furnace from functioning properly. Steve quickly resolved the problem and checked out the furnace to ensure it was working exactly as it is expected....fast, efficient, cordial and pleasant service. Steve acted professionally and was more than willing to take the time to explain his investigative and resolution techniques to us in layman's terms. Excellent service, Steve....Thank you!

Our furnace was leaking water for a over a week. Called Doctor Hvac and Katie, Service Technician, was assigned to our request. Katie was polite, extremely knowledgeable, did not rush through the job and identified our issue right away. Our furnace was installed in an awkward position/location making it very difficult to access the area that needed to be looked at to resolve the problem. Katie took the time and tools needed to get to the area and resolved our issue. Will definitely request Katie again!

Chris D arrived on time and was polite, professional and knowledgeable. He immediately got to work and disconnected our old pool heater from the gas line and safely capped it. He even carted off the old unit single-handedly. Chris then inspected and cleaned our gas fireplace ensuring that it was working properly and left the area clean and safe. Good company with expert techs like Chris, would recommend for your HVAC needs.