Ben's Appliances

Appliance Repair
Surrey BC V3T 1W2
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84%

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Reviews by rating (past 12 months)

Reviews for Ben's Appliances

Average customer rating:
9.8 10 (206 reviews)

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Private User
Private User
Private User reviews Surrey, BC
10/10

Dishwasher

The salesman was very knowledgeable and showed us a few options and made recommendations based on our needs. When we got it home, we weren't impressed BUT, we told them what was happening. A technician came out to see and discovered the problem. They fixed it immediately at no charge. It runs better than ever. We've purchased several appliances from Ben's Maytag and been very happy with everything.

Approximate cost of services:
$1,500.00
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Company Response

We are happy to hear we were able to correct the problem and that you are very happy. Enjoy the dishwasher.

Unhappy Customer in North Vancouver
Unhappy Customer in North Vancouver
2 reviews Surrey, BC
10/10

Appliance repair

Our Maytag washing machine started leaking water from the front. After watching You tube videos I determined the bellow had to be replaced. Called Bens and they gave me a reasonable quote and offered to come and fix it Mar 27th. I agreed then a little while later one of their servicemen called to say he was not far away and had the part in his truck. he arrived about 15 minutes later, put in the new part and tested the machine in less than 20 minutes. I am impressed and there was no hidden charges. The price was exactly as quoted.

Approximate cost of services:
$297.00
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Company Response

Glad we were able to come early and take care of your washer. Thank you for the review

Donna D  in Surrey
Donna D in Surrey
1 review Surrey, BC
10/10

Replaced appliances

Fabulous service ! We have bought appliances at this location for close to 15 years without any problems , I just replaced our washing machine and stove in last 2 months .( at Ben's) today my dryer packed it in that all I needed to do is call them ,spoke to Russ and ordered a dryer to match the washing machine I just bought , no need to make a trip to the store as I knew I would get excellent service just making the purchase over the phone .Ben's appliances is our go to store ! Friendly honest staff, we would not shop anywhere else .

Approximate cost of services:
$3,300.00
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Company Response

Thanks for the kind words.

Beanjo67 in Surrey
Beanjo67 in Surrey
1 review Surrey, BC
10/10

Service/sales

My fridge had stopped working and was not worth repairing so I contacted Ben's Maytag to buy a new Fridge. I needed one ASAP but they had to order it first as I wanted one that was not in the warehouse. I was very surprised and greatful when I was told that since I would be waiting about a week for delivery, a loaner fridge would be delivered at no charge to me and they would take away my old fridge. I have bought a few appliances from Ben's Maytag and will continue to as a new stove and dishwasher are in my future!

Approximate cost of services:
$1,500.00
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Company Response

We are very happy we could help and happy to have your kind words

Greenman in Surrey
Greenman in Surrey
1 review Surrey, BC
10/10

Home appliances

I have been buying appliances from Ben's for decades for my home and rental properties. Price has always been unbeatable. Initial service and the odd warranty job have been impeccable. Thanks to all the staff at Ben's. Ron Beaulieu

Approximate cost of services:
$1,600.00
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Company Response

Thanks Ron for your long standing business and positive comments.

SG in Surrey
SG in Surrey
1 review Surrey, BC
10/10

The Sad Tale of a Washing Machine's Demise........

Sunday morning our washing machine died mid-cycle; Monday morning we arrived at Ben's Appliances (a return visit) after researching Maytag washing machines on-line. Our salesperson, Russ, was knowledgeable and arrangements were made to pick-up our new washing machine on Friday. On Wednesday, we received a follow-up call from Matt of Ben's enquiring whether or not they could drop off the washer instead as they were going to be in the area anyways. What a great and welcome surprise and of course, we said YES!! We would highly recommend Ben's Appliances a.k.a. The Maytag Store.

Approximate cost of services:
$1,000.00
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Company Response

We are happy we could deliver the washer for you. Thank you for the kind words.

Private User
Private User
Private User reviews Langley, BC
10/10

Whirlpool fridge

Gm
Just wanted to thank you for great service -in a short time frame
My mom's fridge just died- I got a referral from a girlfriend who just bought a new washer/dryer and experienced great service with your company also
I needed a fridge asap -and doing service with this company was outstanding
everything was done on the phone to order the right size etc -service to the home was great
Thanks again

I wasn't there for delivery-my mom's care giver was there
One less stress for me& mom -
Thanks again
Helena mischcak

Approximate cost of services:
$2,000.00
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Company Response

Thank you for the kind words. Glad the fridge worked out for your mom

Buymaytag in Langley
Buymaytag in Langley
1 review Langley, BC
10/10

Product

Mathew...the salesman In the store was pretty knowledgeable and helpful,,,
Kevin the delivery driver and installer was friendly and so nice and was pretty speedy....
His helper was good too.
Super service from everyone!

Approximate cost of services:
$5,000.00
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Company Response

Happy to hear everything went well.

Bandula in Toronto
Bandula in Toronto
2 reviews Coquitlam, BC
10/10

Jennair 30" Downdraft Cooktop

Compared to prices quoted by other appliance companies in lower mainland, I got this cooktop about $400 less from Ben's Appliances! They delivered it to my home and did measurements of the existing cutout to make sure no additional cutting is needed. They offered to install it at a reasonable price, or, if I prefer, gave the option of installing it by myself. Because of the additional 1 year parts + labor warranty I get, I got them to install it. I am quite happy with their service as well as the installation and highly recommend them.

Approximate cost of services:
$2,150.00
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Company Response

Thanks! Appreciate the business.

Lyuen in Surrey
Lyuen in Surrey
1 review Surrey, BC
10/10

Maytag dishwasher

I was in and out of the store within 15 minutes. Russ showed me the best deal for the product I wanted and was able to order the color I request. The only down side was because of holidays and how busy they are I will not be able to get delivery till next year. But that's ok for the great and friendly service today.

Approximate cost of services:
$1,021.42
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Company Response

Thanks so much for your kind words and being patient. Merry Christmas

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ben's Appliances

Bens Appliance started as an appliance repair and sales shop that served Surrey and surrounding areas in 1962. As the area grew this family owned and operated store managed to open its doors to more and more families from all over the Lower Mainland. Fast forward more than 50 years ...
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