Reliance Superior Heating & Air Conditioning

Heating & Air Conditioning
Winnipeg MB R2J 4G7
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Write a Review

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HomeStars
Heating & Air Conditioning
Reliance Superior Heating & Air Conditioning
Star Score
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93%

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Reviews by rating (past 12 months)

Reviews for Reliance Superior Heating & Air Conditioning

Average customer rating:
9.3 10 (486 reviews)

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Private User
Private User
Private User reviews Winnipeg, MB
1/10

Outrages price for Hot Water equipment

Reliance put my name on the bill without my consent ( It is a fraudulent act to put someone's name on the bill, and it's different from the person who signed the contract the first time). I called and spoke to customer service to dispute the buyout charges, as they were expensive and X3 or X4 times if the equipment was purchased.
I have owned the property for about four months, and when I called to settle on a fair deal, they wouldn't accept that or communicate with me.

I requested to speak to a manager or supervisor, but my request was declined as there was nothing to discuss.

Renting equipment for 10 years shouldn't be allowed.

Approximate cost of services:
$0.00
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Company Response

I’m sorry to hear about your disappointment. Please email me with your account details at gwillson@reliancecomfort.com and I will be happy to follow up on your experience. - Gemma

Mommy2
Mommy2
1 review Winnipeg, MB
10/10

Furnace maintenance

Annual maintenance of furnace was performed efficiently and professionally by technician.
All my questions were answered respectfully.

Approximate cost of services:
$40.00
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Company Response

Thank you for your 10-star review and for sharing your experience! Thank you for choosing Reliance – CM

Private User
Private User
Private User reviews West Saint Paul, MB
10/10

AC installation

Moved into a new home with no AC. Vishal was super helpful and super accommodating! He made the process so much easier. Installation was also very quick and easy! Would definitely recommend to others in the future!

Approximate cost of services:
$4,000.00
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Company Response

Thank you for taking the time to share your positive experience with us! We're grateful for your kind words and glad to hear that our service met your expectations.- Gemma

Private User
Private User
Private User reviews Winnipeg, MB
10/10

Furnace and Air conditioning Maintenance

I have been on a maintenance contract with Reliance for over 3 years.
They have taken good care of my units, they are responsive when I have a problem, the technicians are very polite and have excellent customer service skills.

I always recommend Reliance

Approximate cost of services:
$10.00
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Company Response

Thank you for choosing Reliance! We appreciate you taking the time to share your experience with us.- Gemma

NK Client
NK Client
1 review Winnipeg, MB
10/10

AC replacement

My AC brokedown during an extremely hot spell. Reliance was out the same day I called. Neil was professional, answered all our questions and arranged for replacement the next day. Installation staff were very professional.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for your kind words. We appreciate you choosing Reliance Home Comfort. - Gemma

Melissa
Melissa
1 review Winnipeg, MB
10/10

Great staff and service

Dylan and Miguel came out to install a new furnace for me today. They were very kind, professional, and knowledgeable about the work they do. They explained everything to me about the issues I was having, and answered all of my questions. The quality of their work was also significantly better than another local company I have used in the past. I wouldnt hesitate to call Reliance if I have any issues in the future.

Approximate cost of services:
$1,111.00
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Company Response

This is wonderful to hear Melissa. Thank you for choosing Reliance Home Comfort. - Gemma

Rl
Rl
1 review Winnipeg, MB
0/10

Every problem that could happen is still happening

We've encountered nothing but problems with this company. Initially, their sales rep assured us reliability and hassle-free service when discussing why we should choose Reliance. However, our experience has been anything but hassle-free.

Firstly, scheduling the installation was a nightmare. Despite requesting a 1pm start time due to my work schedule and my dogs' anxiety around strangers and loud noises, they arrived at 11:30 while I was working from home, causing distress to my dogs. The installer mentioned a morning job forced their early arrival, which directly contradicted what the sales rep promised.

The problems didn't stop there. The water temperature fluctuated dangerously, going from cold to scalding in moments, posing a risk to my small children. After notifying our sales rep, they sent someone the next day to adjust the settings, highlighting that the initial setting was dangerously high for any household, especially one with children.

Furthermore, despite having a written agreement for one year of no payments (with the company making the payments initially), I received an unexpected payment notification in December. Attempts to rectify this with our sales rep were futile I didn't receive a response, and subsequent attempts to follow up were similarly ignored. This lack of communication and disregard for our agreed terms was deeply frustrating. The sales rep got their commission and didnt care anymore.

Additionally, issues persisted with multiple incorrect billing and charges that the company couldn't explain or rectify over several months. Despite numerous calls and emails, the company seemed indifferent once the installation was done and payments were automated. Its been 7 months and it hasnt been rectified and management is not even responding to emails.

Even worse, when the water tank and furnace failed inspection initially, it required additional visits and repairs, prolonging our frustration and inconvenience.

Overall, our experience with this company has been a far cry from the hassle-free service promised. We simply wanted reliable hot water and a functional furnace, but instead, we've been met with constant problems, poor communication, and unresolved issues. It's been incredibly disappointing and frustrating for our family.
After reading other review we are not alone. Snd finding out we will be paying monthly fees after our 6 years is up or having a huge buy out. I cant believe we signed up. Do your selves a favour and walk away from this company. I cant believe we fell for this crazy scheme and company.

Approximate cost of services:
$10,000.00
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Company Response

Hello, thank you for your feedback. We are sorry to hear of your experience with Reliance. Please feel free to contact us directly with account details if you require further assistance. – Cody cmercer@reliancecomfort.com

Private User
Private User
Private User reviews Saint Andrews, MB
10/10

Furnace Repair and Maintenance

We had our annual maintenance performed and announced all was good. 3 days later we had a failure only to determine that a new blower was required. 3 different service people attended. All were polite and knowledgeable. The blower was replaced. Quite happy with service,

Approximate cost of services:
$1,000.00
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Company Response

Thank you for choosing Reliance! We appreciate your valued feedback and review. - Gemma

Private User
Private User
Private User reviews Winnipeg, MB
10/10

New Furnace, Air condition and water tank.

They are friendly , helpful and knowledgeable. We are very satisfied with their service. Definitely will refer them to our friends and family.

Approximate cost of services:
$7,300.00
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Company Response

Thank you for taking the time to share your positive experience with us! We're grateful for your kind words and recommendation .- Gemma

degraff
degraff
1 review Winnipeg, MB
10/10

furnace issues

Technician was very knowledgeable, and friendly. He found the problem quickly and helped us get our furnace fixed.

Approximate cost of services:
$110.00
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Company Response

Thank you for the fantastic review and for choosing Reliance Home Comfort for your furnace repair- Gemma

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Superior Heating & Air Conditioning

At Reliance Superior, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our ...
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