Ashley Furniture Homestore

Bought sofa, love seat, two large ottomans, and two side chairs. Took delivery may 2017. Bought $250.00 extended 5 year warranty. Vinyl sofa fabrics cracked in two obscure places. They said they could order parts for me?????? Now I have to find someone to put it together hahahah. Chairs lost all support in seats. Warranty company will not cover at all (funny Ashley doesn’t use this company anymore. ) Ashley will not help in any way either totally disgusted with post sales service. Do yourself a favour and go elsewhere how about a nice Canadian company maybe furniture won’t fall apart after 2 years!!!!!!!!!!!!!

Please read this review and check the pictures before you make a decision to buy at Ashley Homestore. Save your money while yo still can! This is the quality that you'll not see in their showroom.
I bought two couches and I received them at the end of January. In February, both broke. One of them had a totally broken back frame and the other was broken from under the seat. I wasn't able to get a technician visit before a month. To my astonishment, the Guest Care refused to replace them and said that they were repairable. I really didn't want to repair a one month old couch. However, Guest Care told me that they cannot return them and that is all that they could do and that their technicians can do a better job than the manufacturer. Although I hadn't bought the couches from a manufacturer, I bought them from Ashley Brand, yet I had to acquiesce.
They were repaired and returned early April. By May, one of them broke from under the seat, exactly where it had been repaired. And again I had to endure this couch for a month since all technicians were fully booked. I got the visit I waited for the call only to be further stunned by the Guest Care responding that the Repair Manager's comment was that the damage was due to customer abuse and that there was nothing that they could do about it. After refusing their judgement they said they'd review the case and get back to me and I received a judgement that they can't return them and when I said what if they break again, they said then we keep repairing them, hence depleting my warranty that I had bought.

Avoid Ashley's Made-in-Vietnam furniture. Look at the back to see the label. I bought a complete Flynnter King bedroom suite (9 pieces) in December 2018.

Furniture design looks great, but assembly and fit is poor. Drawers don't close properly and bun feet are askew. Also, there is a strong, pungent lacquer odour that took several weeks to dissipate.

Customer care is mediocre - I'm now into month three, and drawer issues haven't been resolved yet.

I purchased a love seat and sofa from Ashley Furniture. Once it was delivered, I noticed that the duster (the fabric under the sofa) was ripped , teared with a random piece of wood stapled to the bottom of the sofa. The love seat had a small rip in one of the cushions. When I called them to fix the issue. I had to wait over a month, for them to get the issue fixed. I will never again purchase anything from Ashely Furniture again. I dont care what they have.

My furniture was delivered 3 months after promised date because it was “not in stock”. They did not tell that at the time of purchase.
I was very disappointed with the delivery experience. The delivery persons refused to take off their shoes while entering the house upon multiple requests and said this was Ashley policy. I had other deliveries from Ashley in the past and never experienced this. As a result the delivery personshad left dirty footprints all over my place for me to cleanup. This is the worst experience I have had and certainly not the one I was looking for after paying $150 for white glove delivery service.

DRIVER DEMOLISHES BRICK DRIVEWAY PILLAR, REPORTS NOTHING, CLAIM DENIED.

Purchased a sectional couch from Ashley Home Store in Barrie, Ontario in August 2018 and scheduled delivery to our newly purchased home. Took possession of the home on September 1st and had the couch delivered on September 7th. Same day, shortly after the truck left, noticed that one of the brick pillars at the end of the driveway had been completely demolished, but the driver did not report the damage to us. It is a quiet country road with little traffic, and any vehicle would be severely damaged if it had hit the pillar.

We received a follow-up text message from Ashley 48 hours after delivery (Sept. 9/18) and immediately responded with the details of the incident. We didn't receive a follow-up phone call until September 20th. After speaking to customer service, we submitted all the details and photos they requested and heard nothing back for almost a month.

On October 20th, I called to find out what was going on. I was told that the claim was denied because it had not been reported within 48 hours. I contested this and while on the phone, submitted screenshots of the text message conversation with Ashley Home Store which proves otherwise. I was informed that it would be escalated to a supervisor for review and that I would receive a phone call on Wed. October 24th.

Never got that phone call. Followed up today, October 29th only to be informed that my claim has been once again denied because the driver of the truck did not report any incident and furthermore denied damages upon questioning. I asked to be transferred to a supervisor, to which I was told that the supervisor would simply give me the same answer.

I am outraged. My word against a driver's and the customer with photo evidence is wrong. It's been almost 2 months and the issue has not been resolved. The couch is great but incredibly disappointed with the service.

I purchased 2 pairs of Derek table lamps about 2 months ago. Unpacked the first box shortly after picking them up and the lamps were beautiful - exactly what I expected. Just unpacked the second box. The first lamp I took out was in perfect condition but the “horns” on the second lamp were broken. Called Ashley and was told that their policy was any complaints must be made within 72 hours of product pickup and there is nothing they can do for me. This is a ridiculous policy. The lamp was still in the original box and the box wasn’t opened until we were ready to use the lamps. But the representative wouldn’t budge and made me feel stupid for not opening and inspecting the lamps right away. I will never purchase from Ashley again.

Every furniture they deliver has some issue. We have to check everything before the delivery person leaves. Even if you refuse to take delivery of the furniture, they will dump at your place saying they will replace it. When you call the Guest Care (Name doesn't suit them at all), they will say they will try and fix it. Why should I accept substandard product when I'm paying full. Why they don't deliver a good quality product.

Will never ever buy from them again and tell everyone I know to stay away from them if they want peace of mind.

I’ve purchased many items from Ashley but Brampton screwed me over. Bought coffee tables encouraged to by coverage through montage and have had the tables for less then a year and there is significant fading and the veneer edging is peeling away. When I tried to submit my claim to have them taken care of after paying for this coverage they denied it telling me there was no physical damage. Now I have taken this to Ashley customer service and they are telling me I must pay for an Ashley tech to come and access the side tables and coffee table and pay for the parts to fix the table. Also I purchased a bedroom set which was about 5000 dollars which parts of this set came damaged twice. After arguing with them for more then a month they only refunded me 800 dollars to keep the damaged set as it was. As for the coffee tables it took months to have someone help me. Brampton forgot to link the extra coverage I had paid for on the tables to my account so I was told for ages I had no insurance on them and as stated above once they did realize we had it after paying all that money they denied our claim. I might as well have physically damaged the tables to have them covered then to have it denied due to an unknown cause. I suggest you don’t get suckered into buying the insurance because It protects you from nothing. Also I do business at Richmond hill Ashely now even though I reside in Brampton. They are honest and from what I was told brampton also acts as though they are giving you a good deal but they rip you off!!! Avoid at all costs!!!

Ordered a couch 3 weeks ago with a scheduled delivery of June 23rd between the hours of 9am and 12pm. Received a call on June 23rd at 8:50am saying that couch would not be delivered due to unforseen circumstances. They would call and arrange a new delivery. They called to set up a time for Sunday but since we live in a condo, not able to accept deliveries. Called delivery phone number to set up new time. Now, they are unable to view our file. Convenient. Had to wait until Monday. They are now unable to book a specific window of time. Why was it possible three weeks ago and now it isn't possible? So, I have to take a day off work for this delivery. How is this customer service. I will never shop here again. Horrible!