Fairview Carpets Ltd

Worst customer service EVER!!! The guy is just rude, irresponsible and lazy. He didn't keep his promisers, didn't show up for appointment and never called back. Please, please, please don't waste your energy and valuable time to this company. I wasted more than a week. He promised to call back. He didn't. I called back. Twice. I gave the guy a benefit of a doubt. He finally made an appointment with me Tuesday afternoon and did't show up. I called back again. He sounded tired and irritated on the phone and said that he was way too busy to come. I'm taking my business elsewhere.

My experience at Fairview Carpet was one of a kind. The service was incredible. I was treated with respect from the moment I walked in the doors. The workers there were really willing to help and were able to answer all my questions and concerns. Jimmy, who I highly recommend, helped me pick out the best type of carpet that would suit my family. There is a LARGE section, almost overwhelming at first. He showed me a few styles and colours and gave me details about all the carpets he had available. We were able to get a GREAT deal on good quality carpet.
Fairview Carpet was able to install the carpet just a couple days after I purchased it. They had someone come in the next day measure my place and a day later an installer came in to lay the carpet. The installed pulled out the old carpet, took it away and layed the new carpet and cleaned up in less than 4 hours. I was impressed by the level or workmanship and how well done the carpet was installed.
I have recommended Fairview carpet to many friends and family and they were all overall happy with the service this company offers. Thank You Fairview Carpet.

On July 17th, 2008, I paid & ordered carpeting from Fairview Carpeting on Kennedy Road in Scarborough, Ontario. The installers arrived as scheduled; however, they broke my new wood gate by pulling on it instead of pushing the door in - in essence, they came in through my back yard instead of using my front door as they should have. No idea why they would go through my backyard...

So, they're here & they tore out the old carpet on 3 staircases and left a huge mess behind. All they took with them was the old carpet. They left carpet bits, staples & dust, pieces, etc behind. It took a long time to clean up their mess after they left.

They also used exacto knives to remove my old carpeting and in so doing and because of their carelessness, they cut into the oak wood surrounding my staircases (which now looks badly marked up/scratched & gouged). After the installers left, I noticed one of the staircases had a completely different pattern carpet on it. The owner, Jim, said this was because they did not have enough of the carpet I paid for. Also, after they left, I noticed there were a lot of nails and staples around the bottom stair posts and the sides of where the carpet was installed on the stairs. It seems they cut the pieces too short and had to try to stretch the carpet to cover up the exposed wood. There is still exposed wood on the stairs.

The 3rd floor carpet has a seam running down about 9 steps which is blatantly visible. I have called Fairview Carpeting many times since installation to have the poor installation and the mix up in the carpeting patterns fixed. On the one occasion when I spoke to Jim, the owner right after installation did he say he would come out the following Tuesday to inspect & fix it up. Well, needless to say, he did not show up. No phone call. Nothing. I called several times (their fax keeps kicking in). The times when a female has answered the phone (his wife), she takes a message to pass on to Jim and needless to say, he does not return calls. They have given me the run around; saying they have called but they have not as my phone did not register any calls from their number.

I just spoke with the owner, Jim today, Nov 21, 2008 and he is telling me 'too bad, tough luck' live with the carpet as it is because he is not going to fix the horrible job nor the 2 different patterns they installed (not what I paid for!). I am going through my credit card company & filing a dispute to have my funds returned so that I can go to a reputable carpeting company to have the job done correctly and without using inferior materials and inferior labour.

The carpeting looks horrible. The pattern is off center. 1 staircase is different from the other 2 (open concept home so it makes a huge difference). The carpet is falling apart at the seams. There are a lot of pulls throughout the carpet and overall, it looks horrible. It is embarrassing to have guests come into my home & see the poorly installed carpeting which is loose, coming apart and is not secured at the back steps. There are visible nails everywhere.

The installation, to say the least, is horrible.

I would NEVER recommend this company. They are UNPROFESSIONAL and a shady business. They sell inferior products which matches their inferior workmanship. Their 'warranty' is a joke because the owner decides whether or not he will 'honor' that warranty even if you have it in writing.

DO NOT GIVE THIS COMPANY ANY BUSINESS unless you want to waste both your money and your time trying to chase them down to fix their screw ups.