Brault & Martineau

Worst customers service. Lost 15% for refunds when the box was open. Dealer was awful and arrogant. Will never be going back there, if you want good customer service and amazing products do not shop there I beg you save your money.

We purchase a kitchenaid dishwasher and got it installed but it never work. We called brault and Martineau to tell them and they said that I was not their problem and and to call our self the manufacturer and deal with him. We called and a technician came and said it was a bad unit that they can't do anything about. It's been two weeks now and no one as called since. Left many messages but nothing WTF

Even one star is more than enough for this ....... store. They have the worst customer service and delivery. I bought stuffs two months ago and half of them are delivered and half other NOT. All the items, which were delivered, are missing some part or has a hole in that! I really regret to waste my money, time, and energy!

Update on the review last paragraph.

Last year in September I bought a beautiful bedroom set that was on special 1100 for the entire bedroom. So I bought it. And I am still paying for it. My bed frame is broken , I tried talking with the customer service since the 4th of June. Still no answer no one help to this day we are now 2nd of July. 1 month and still nobody will help or order a new piece no news anything. Customer service is a big 0. You call they say will call you back in 48hours. And nobody leaves a number to call back and if you don't have the extension number that they don't give you when you call by the way, then they hang up on you automatically. Also they don't call back , they call once and if you miss their call to bad you won't be able to reach them. It is beyond unprofessional, we pay for a service that we don't get. I am still waiting for a call within the next 48h. And I am very unhappy. If it can save you the trouble don't buy anything from Brault &Martineau the service after sell isn't good.

Also when the delivery guys came in last year they were supposed to install my purchase and they left everything in boxes and left and asked for a tip.

7 months later today 26 of November 2020, I received the piece that broke without the bolts and screws that I need to put the bed back together. BRAULT & MARTINEAU does not care about its customers it only cares about the money they can make. My advice to you don't buy from there.

Ordered sofa in Feb. delayed 5 times, arrived broken. Terrible customer service. Rude, uncooperative and not professional. Sofa arrived in July. They did not help or support an easy solution but gave us the run around. Horrible staff managers at Gatineau . Terrible customer service , They do not return phone calls. I have a broken sofa inspected by their furniture guy. I still have none of my money back and then their representative called me to warn and threaten me that my broken sofa needed to be returned in excellent condition or they won't give me my money back!!! This is middle of September.
Do NOT give this company any business.

my 77 years old mother bouth 3 couch at brault martineau. all 3 couch were defective. one was leaning to one side. one was peeling material. and the other one the frame is crack broken. we count over 65 phone call to customer service in two years. weve been told not to call there anymore. add to take action with a letter with the addvice of a lawyer. don't no why there still open.

Other people had warned me of their bad customer service. It's true. Do yourself a favor buy elsewhere. Delivery people bully you into taking damaged good and customer service avoids dealing with issues. Rude employees and upper management doesn't care to listen.

Bad service and the after sale is terrible they dont even respect the warranty. The people at the head office specially madame Raymonde, such an arrogant woman try to avoid.

I bought a refrigerator and they delivered me a defective one. And they ask me to pay extra $300 for the replacement. It's really really terrible. The after sell service said when delivered to your home and you signed it. It is yours now. try not to buy from them if there is choice.

We visited Brault & Martineau out of desperation for comfortable, yet stylish and modern dining room chairs. We had very low expectations. When we found dining room chairs that fit that exact requirement we were surprised, yet quite happy!
Attempting to pay for said chairs was quite another matter. No, we did not want financing. Yes, we were sure. Yes, absolutely sure. And the waiting and waiting for a sales person. Did they not want to sell them to us without financing? Who knows? Eventually, after a nearly 30 minute wait/process we exited the store having purchased the chairs. Given the service on payment, we didn't hold out much hope for delivery. Thankfully, we shouldn't have worried. They arrived, as promised, on time and in perfect condition. Phew!