Canadian Appliance Source

In Praise of Nanci Vanier, CAS customer service!!!!! I bought my microwave/hood fan from CAS. They were the only ones in the country who had this apartment size version and they delivered promptly. Within a month this expensive item broke down and customers are supposed to deal directly with Whirlpool. NIGHTMARE!!!!!!!! WHIRLPOOL IS HORRIBLE TO DEAL WITH!!! Truly terrible! NO CUSTOMER SERVICE! They keep you on hold, and do NOT RETURN CALLS! After 6 weeks of the worst experience ever, I phoned CAS and begged for their help. It was not their problem, it was whirlpool, but Nanci Vanier in CAS customer service went way above and beyond to help me - out of kindness! Even she had to wait on hold for 30 minutes to reach someone from Whirlpool, and she represents a huge distributor! But she did, she spoke to a supervisor and Whirlpool, (HAVE I MENTIONED HOW TERRIBLE WHIRLPOOL, IS?) are finally sending someone to correct THEIR error.
Did I mention that they seem to have no idea what's going on? When they did send someone, the technician WHIRLPOOL sent said HE was given the wrong info BY WHIRLPOOL and couldn't help me. Even he called Whirlpool, waited on line and tried to help me. Yay technician Mike, but still WHIRLPOOL COULD NOT GET THEIR ACT TOGETHER. WHY???? THANK YOU, NANCI VANIER from CAS! You are my hero! but know that as TERRIBLE AS WHIRLPOOL CUSTOMER SERVICE IS ... Nanci Vanier rocked my world. Thanks to Valerie, also in customer service for helping me navigate the site.