Paid installer to pick up and install Bosch dishwasher. Door would not close as frame is bent at hinge. Customer service hangs up on me by transferring me to a recording that explains a 2 day process to go thru to see if I might be eligible to exchange the dishwasher. Manager has not called me back. I can't use my sink
- Approximate cost of services:
- $1,049.00
- Company Response
Thank you for your feedback. We are sorry to hear that you received a damaged/defective dishwasher. Unfortunately, the damage was concealed and was not easily identifiable. All items are received from the manufacturer and remain unopened until the customer has possession. Our notes indicate that you and your contractor picked up the dishwasher on March 7 evening at approximately 5:45 pm. The damage was not noticed until after your contractor had installed the unit.
Canadian Appliance Source(CAS) was notified the morning of March 8 of the damage and worked as quickly as possible to resolve the situation. Our returns department has a process that we must follow and once the return/exchange department had all necessary information, they were able to approve an exchange on your damaged unit.
You were notified of the approval approximately 3 hours after your initial call to CAS this morning.
While we certainly understand the inconvenience you have experienced here we feel that your situation was resolved in a very timely and positive manner. We are confident that your replacement unit will meet your needs and we hope to see you back at CAS in the future.