Canadian Appliance Source

Appliance Retailers
Toronto ON M9W 1B6
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HomeStars  >  Appliance Repair in Toronto  >  Canadian Appliance Source  >  Purchase of washer/dryer set
Kenny in Toronto
Kenny in Toronto
9 reviews North York, ON
9/10

Purchase of washer/dryer set

The store has limited stock in their showroom, but they do have on display quite a few of each appliances from each manufacturer, so one can get an idea of what's in the market by each Their website however is comprehensive in product line inventory if you dont' see the appliance of interest in their showroom. You can order in the showroom or online.

The time I went, the showroom was quite busy and other customers had to wait. The sales representative I got didn't necessary have the knowledge to answer my questions I had on the washer, but he attempted to look online, or asked his colleague....both weren't entirely sure in the end, and I was offered a "it should have the feature by default." answer. Taking into consideration of my concerned look, the sales associate mentioned that there's a manual in the showrrom model if i wanted to be sure.

With so many models and manufacturers, I would make sure that one has a thorough knowledge of their particular item of interest and not rely so much on the sales staff. However, I can understand that with such vast amount of products that it can be challenging for the sales representatives to know it all.

Price point wise for the product, couldn't find anything cheaper. Essentially, got a top model for a price way low from the other stores. I waited for just a week for in stock and delivery from them. I believe the store has a protocol to have applicance in stock in a few days or a week maximum.

Delivery: is an extra cost and they use their own staff(a bonus as I service is better. It's good that there is a short booking window available rather than an entire day wait otherwise. They do call you on that day/when they are on their way. I found them great and they took courtesy to ask me if I knew how to hook the appliances up before they left.

Overall, product delivered as is and for the price point, it can't be beat. Delivery and appliance removal are extra charge, but less coslty than other places. A positive experience in general, and the -1 star rating is for the lack of acknowledgement of customer waiting time, and the referral to check the manual to my concern.

Approximate cost of services:
$1,300.00
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Company Response

Dear customer,

We are grateful for your feedback. It is good to hear that the delivery team provided an excellent and professional delivery service to you.

Thank you,

CAS