Canadian Appliance Source

I strongly recommend others not to purchase from this store, and to not do business with the woman sales rep at the Mississauga location.

I went in last month to purchase the LG washer/dryer on sale. I did my homework ahead of time and on their website mentions delivery in less than a week. I make the purchase off woman sales rep, and verifying the appliances would be in next week.

A week later I contact the head office to get an eta on my purchase because I haven't received a call yet. The girl on order desk said the order will be in at the end of the week. I did not hear from them at the end of the week. I call the order desk again and the girl said she would call me back....Never heard back from her. So, the next day I give my sales rep a call to find out whats happening. First, she gave me misinformation and said she never told me the ETA for the appliances would be one week. Second, she said she would find out the status and get back to me. She never did. I am quite annoyed at that moment because I am getting awful customer service and the run around for an order that I prepaid weeks ago. Finally, I get some assistance from a helpful guy on the order desk. He was upfront and said they never should've promised me one week delivery since the LG's are manufactured in Asia. I was appreciative that the guy gave me an honest and helpful answer. So they have my money upfront until my order comes in I don't know when.

So, my order finally came in after a month of runaround. Now I have scheduled a delivery appointment two weeks from now. Yesterday I called order desk to ask something about the delivery appointment. I was on hold and no one ever picked up the phone.

ALSO, BEWARE EVERYONE. The saleswoman also never told me this - There is a 25% restocking charge on any cancelled orders! BEWARE!!

An absolute worst experience! Rude, unresponsive customer service. Sayd they'd call me back and I never heard from them. Couldn't care less about my order. The story kept changing every time I called. Delivery guy was obnoxious, while I got charged for GOLD delivery service for a very inflated price. In the end, i did not get my product, nor my money. Still waiting. It is shameful this company calls itself Canadian. What an awful place!!!!

Just wanted to shout out to Canadian Appliance Source and their support team member Danielle Gentle. Wonderful service! Their follow through support on the purchase was responsive and very professional.

I just had an awesome experience shopping at Canadian Appliance Source in the Toronto location. Rishi was my salesman and he was so helpful and really got me the best deals. My original delivery date was cancelled because of the big snow that we got, but it was rescheduled and went smoothly from there. I bought a bbq from these guys a few years back when they were still a new company and I wasn't nearly as impressed with them as I was now. Thier new showroom is way nicer than the old one and they really upped their game. Their prices have always been unbeatable though. I would recommend this store to anyone.

Purchased a Whirlpool fridge on Feb19 no problems, took my money all good! Brian the sales agent calls on Feb 21 to tell me its back ordered and not available until March 7th. Then says wait until Feb 23 so he can speak to his manager to see if they could get one off another oder. Feb 23 Brian calls to say no go but then asks to wait another day to see if he can get me a loaner. Calls the next day with no loaner. I ask for a refund, takes another day to process and after a follow-up phone call from me. I don't understand how a place can sell an appliance and not know they don't have it in stock especially when they have it advertised on sale. NEVER AGAIN will I use them a huge waste of my time. Only reason I give them a one is because Brian was actually professional.

I was very apprehensive about ordering a dish washer and a Microwave oven because of some of the negative reviews about delivery problems, but I took a chance and I am extremely pleased with everything. As they promised, they shipped both the items within 2days.They also made a call to let me know it was shipped. The delivery guys needs a special mention as they did a great service. They carried them into my kitchen and waited until I opened to check that the nothing was broken. I will shop with them again in the future for sure!

I am very very happy with my purchase. My washer and dryer are just fabulous, have has them a few days now. I really enjoyed doing business with these guys. They were helpful, caring, very informative. They don't waste your time, and I felt no pressure. The delivery went swimmingly. I haven't been this satisfied with a large purchase in years.

My wife spends hours reading reviews on Homestars before we buy anything, so when I suggested Canadian Appliance Source, she wasn't sure due to the score. I'm always one to give everyone a chance and we were passing by and so pulled in, and I'm glad I did.

The sales staff really took care of us and walked up through our purchase. Not only did they not push the most expensive items (they showed us the best fit for us), but the after sale care was amazing. We heard from the manager immediately after delivery, making sure everything was okay.

When the delivery guys arrived 20 minutes into the 3 hour delivery window, we were shocked with how promptly and carefully they dealt with the whole job. Professionals.

I'm not sure what happened with other people, but CAS got the hint. In my experience, they showed that they are at the top of their game.

Thanks Mario

NEVER have I been so disrespected as a customer in all my life. I am the owner of a business and I can tell you that if I treated anyone the way that the staff at this place treated me, I would have NO business.

Not only did they sell me an item they do not actually have (after I called to confirm they had it, and was told they’d go pull it from the warehouse so I could pick it up) they then refused to call me back at any point, the manager took some smart-ass attitude with me saying he “could not make me one” but further to that, NO ONE has bothered to call me back EVER. When I first arrived it was like I was invisible. It took 10 minutes for anyone to even acknowledge me. They seemed content to talk among themselves though… maybe it’s because I am a small woman in my 20’s… and they don’t feel the need to take me seriously? Perhaps if my Dad or brother had picked it up for me things might have gone more respectfully…

After agreeing that since they do not seem to have the item, which they never actually confirmed, they said “looks like we can’t find it” meaning, maybe they haven’t even bothered to look for it… of course after I had wasted 2 hours driving to pick it up and standing around waiting for it to come out of the warehouse… they said they could just cancel my order. That took 4 phone calls chasing them down to even get to as the solution, and by not calling me back they cost me an entire day’s work (as I needed the cooktop for the next day, and was purchasing it from the first place that could confirm they had it in sock) I had to CHASE THEM all day to even get someone to confirm I would have a refund. An then I had to chase them all afternoon to try and get someone to actually issue the refund.

By the end of the day the funds had still not been returned to me, so I called AGAIN before close only to be told that the manager would not speak with me, and was sent to some un-named voicemail box. I left my name and number again, plus a message outlining the seriousness of this situation, only to be ignored again, for the entire following day. It is now day 3, and no one has called, no one will answer a phone, and no one will refund my money.

These guys are not trustworthy. They are so far defrauding me and refusing to refund my money and if I were anyone else I would think long and hard about risking my money on a place like this. It takes 2 minutes to reverse an interac purchase. It isn’t that they can’t do it, it is that they DO NOT CARE to do it, and they’d rather keep my money and ignore my calls. If you buy anything from them, SEE IT IN FRONT OF YOU before you give them one red cent. I learned the hard way.

While we were very satisfied with the showroom sales staff the same can't be said for their delivery service. I was contacted by their delivery department on Monday informing me that my fridge would be delivered between 10 and 3pm on Thursday. When it hadn't been delivered by 4pm I called and was informed it would be delivered between 4 and 7 pm. At 7pm I received a call from their driver who informed me that he was suppose to be off at 3pm and would not be delivering my fridge. This is terrible customer service and reflects very badly on their company as a whole