Dufresne Furniture & Appliances Winnipeg Nairn Avenue

I was able to speak with the sales rep and was provided excellent service with option for delivery. I choose pick up of a dryer and was able to quickly pick up sane and had it home in very short order

Great customer service. We needed kitchen and laundry appliances and Dufresne gave an amazing quote, no one could beat it. Other stores told us to take Dufresnes deal as it was that good. The salesman we dealt with had great intel on all the appliances and gave us facts on things to do prior to and during installation. We have not received the appliances yet but happy with service thus far.

Excellent customer service, fair price and selection. I would highly recommend Dufresne. We have purchased from them many times for various household furnishings.

Got a beautiful loveseat, exactly what I wanted at a great price. Customer service not overbearing, but respectful and helpful.

I was disappointed the couch that matched my preferences was not on sale. The anniversary sale was ending the day I purchased it. I was unable to save on any deals. I waited months before I received my tax return to make a purchase. If I had more room in my budget I couldve made more purchases from Dufrense. I liked the white glove service which helps remove my old furniture and get the new furniture set up.

Purchased 2 Single xl twin mattresses with adjustable and king size frame .
September 23,2023 a warranty technician named Xavier came to the house to check the sag on the mattress purchased in Jul2021. He said the sag is 3/4 of an inch in order for your warranty it needs to be 1 inch. Call back in a few months and ask for me I will come back .
I called and lo and behold no customer service anymore. You call the 1800 and speak to someone and they tell you youre not getting a technician, you cant speak to the manager that told you this 3 months ago .. So you have a warranty but try to use it .

We went to Dufresne to only look at induction stoves. We did not look at any other range. We bought a LG induction stove. We thought. However the sales associate wrote down incorrect model number. Which we did not notice. We were told the wearhouse could hold our stove until we were ready for it as we were in the middle of a kitchen Reno. Only to be called 5 days later and told we HAD to pick it up now. Our kitchen wasnt ready for the new stove so it stayed store in our garage in the box for 2 months. Once we were ready for the stove we hooked it up and found out it was not the induction stove we thought we bought. It was a regular electric cook top. We called Dufresne and went down to speak with a manager and the sales associate. We have only been offered a 25% restocking charge to return the stove. Which is $450. Which is completely unreasonable for a mistake we did not make!!!
We had sent emails to the company and have heard nothing back. Dufresne is entirely uninterested in correcting their mistake. We are still waiting for some type of response from the company. I will never purchase anything from this company ever again. And would strongly suggest other do not either.

I had a very good experience with Defrene staff and there quality is very good.. She was so helpful

I dont know what has happened to this companys standards. They used to be my go to store for anything furniture/appliance related. No more.

Below is my original review. I was impressed with their request to review my issue. On August 14 I responded to them. Today, by email, the confirmation for tomorrows delivery was received. So, as nice as it was for them to offer any assistance, it has become apparent that its just lip service. DO NOT ACCEPT ANY SERVICES FROM DUFRESNE UNLESS IT IS CLEARLY WRITTEN ON YOUR INVOICE(S)!!

I am a longtime fan and customer of Dufresne. Until now. The sales person I was dealing with told me I could have my dishwasher delivered to the door and the old one taken away. When I got the call about the delivery of the dishwasher I confirmed that they were going to take the dishwasher away and they said no. I emailed my salesman and explained my confusion. One of the people at Dufresne, not my salesman, called to tell me that it would not be taken away even though I insisted I had been told delivery and pick up would be arranged. Customer service dictates an apology for any mixup and arrangements made to pick it up. Oh yes, it is possible. For an extra $115! Its funny how once the sale was made, my salesman became a non-existent person. When I explained my displeasure (VERY POLITELY), all she said was she was sorry but for an added fee (of course) they could pick up. I guess it boils down to the all mighty dollar not your customer.

We purchased a bedroom suite for our daughter, and paid to have it delivered to our home and placed in her room. When Dufresne phoned to arranged delivery, I asked for a morning delivery, as I took the day off work, and I have kids to pick up after school.
When I received the delivery confirmation, it said delivery time 3:30 to 6:30.
I phoned Dufresne right away to rearrange this, because this was not what I discussed with their CSR when arranging delivery. The CSR that spoke with me was THE rudest person I have ever encountered. I explained the situation, she said that it was not possible to have a morning delivery, and that they would never have said a morning delivery was a possibility. Her suggestion was to ask a neighbour to come over. REALLY?! To ask a neighbour to come over?? The responsibility to moving in furniture!
I almost returned the furniture and went to a different furniture store.
I wanted to shop local, however, I will never step foot in a Dufresne location EVER again.
I will also tell everyone, that their customer service is appalling, and to purchase elsewhere.