Home Depot Canada

I ordered the Maax New Town tub to replace an existing tub for our bathroom renovation. The tub was delivered as scheduled but there was only one guy driving the truck, so I had to help him unload the tub and carry it up the driveway to the garage for temporary storage. The tub fits beautifully in the space where the other tub was and looks great once the walls were tiled and finished. One thing I did notice was the edge of the tub, at the end where the drain is, seems to extend further from the wall than our previous tub because the tub spout barely extends over the edge into the tub. The tub spout is of a standard length, so I will need to replace it with an extended one. One buying this tub should keep that in mind.

I tried to post this review on their website after getting numerous emails from them asking me to post a review. After reading the review they refused to post it, so I'm posting it here. I guess they only post 5 star ratings on their website.

I like shopping at the physical store but not the online business. When I go bingo the store I always receive great service. However, when ordering online, the items I received were all damaged. After some complaint they gave me a very small refund, the refund did not reflect the damage done. I said I wanted a call back to get it straightened out, but never received one. I will never order online again. Very bad service.

In October I approached Home Depot Barrhaven (Ottawa) to find out what size door I need. A week later I went back to order it to be told the door quoted me was the wrong size. Thus I took the resized door home only to find out the original size quoted was right after all. I returned the door to Home Depot only to find out that the sizeI needed had to be ordered from Millette, the manufacturer, due to a size not stocked at the store. It would take 3 weeks to get this door. Home Depot was good enough to honour the stocked price due to the mix up. I then get call letting me know the door would be delayed. I was nearing my boiling point as my revamped bathroom was all finished but without a door. I called Home Depot to complain about the delay to which I was told that I should understand with Black friday and Xmas coming up they were very busy. I lost my cool and told them that I should no have to take a back seat to upcoming sales as I have been in the waiting loop since October. They then escalated the delivery date. I got the door but damaged and with the wrong sized jam. I called them up to which I was told to use the door for now and they would re-order a new door wrapped with care so it would not get damaged.
The door would arrive December 28th. Yesterday I got a call from a Home depot call centre in Toronto telling me of a further delay to January 18th. 5 times I had to ask this person that I wanted to talk to his manager to a point of screaming. It was then that he put me on hold for his manager. His manager told me that if I had a problem I should go to the store to complain. Eventually I got through to him letting him know that I had been doing exactly that. I was thinking and wondering why this call centre even got involved?

The final revised date the door will be at Home Depot will be January 5th. It then has to come to me as there is no direct way to get ti to me.

I have had my kitchen redone via Home depot at a considerable cost but will think twice in using them again. The people at the store were nice enough it was once the problem left the store that things went sour. My main reason for not using therm again was that they do not seem to have any pull with their contractors to honour promised delivery dates along with damaged goods ending up due to improper protection during shipping.

Walter

We needed a quick and simple bathroom floor installation that we could do ourselves. We went to the Home Depot in south west London on Wonderland Road. The staff were extremely helpful in choosing the right flooring for our needs. They helped us with installation instructions and offered for us to call during the process if we ran into any snags. They were really terrific and we're thrilled with the floor. Well done Home Depot!

This is the one place where I can replace my coco grass baskets without replacing ht metal part. I love my metal baskets but the coco grass needed to be replaced. Check it out here first if your looking to replace yours.

Home Depot has a lot of choises of kitchen sinks. I had no problems to find that I was looking for. The only remark I have that prices about 20% higher then some specialized stores where I may get a really good deal.

Purchased a huge book shelving unit to fill a wall and house a prized book collection. Great price and attentive service from the staff, getting the unit out of the building and into the car as it was extremely heavy and awkward.