My husband and I were so excited to be buying our first home. The sales people were excellent and the show home was beautiful. We purchased our lot January 2014 and moved in October 2016. There was no quality control done on our home, and that's where our issues begin. Every corner in our home separate, there were four studs that bowed out, our driveway and garage floor cracked, a crack formed along our fireplace, the painting and drywall was hideous, doors and door frames had cracks, granite countertops had a chip, the bathtub plug was rusted, separation occurred between out walls and ceilings, the carpet guys cut along the baseboards and didn't repair it, light fixture was broken, light aS falling from outside garage, siding had gaps, wood on front porch cracked, draft coming in the front door, carpet lifting...must I continue. Yes, this was covered under warranty and after 5 scheduled repairs we are about half way done. However, I have been trying to contact my warranty technician for about a month now and we can't. We will be at our one year mark in two days but have not had our one year warranty visit because our warranty technician gas disappeared. I have missed days of work ($$$) and wasted time sitting here waiting for tradespeople to come and repair all of our issues. If you're looking for a quality home, look somewhere other than Sterling homes. The salespeople are great and will make the buying process easy and comfortable, but if you want to live in an aesthetically pleasing home Sterling is not for you! We were told once by our warranty technician that one of our issues was only aesthetics so they won't do anything about it...the reason we bought new was so we didn't need to do repairs and so it would be pretty. Didn't happen.
- Approximate cost of services:
- $400,000.00