Worst experience facing with warranty department
Bought home in 2016 and started facing trouble within two months. Cheap granite got cracks and colour changing .It seems like water soaking inside granite. Sterling delaying by saying wait till 1 yr inspection and after 1 yr inspection done even two months after that they didnt pay attention and stop taking calls and never return my call. Whan i did call from different number and chase the responsible person at show home then also giving excuse and blaming that it happened due to lack of care , now manager offering me to repair that on my cost... and saying i signed the disclosure saying it might happened. And now warranty beacsue the 1yr is over...
I am unsatisfied what they are saying as problem was highlighted withing 2 months then on 6 month inspection and than 1 yr inspection but sterling is worst home bhuilder I ever seen.
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi, I have read your review and am sorry you have not had the best experience. I will look into the detail and I will have the manager get back to you.