new home built- Sterling Homes Edmonton
Bought from Chantelle at Sterling Homes, she was very knowledgeable, professional and advocated for us with her head/back office. We have had some repairs done to our house and have dealt with Ben. Ben’s response time is excellent and he is really great to work with, Sterling is lucky to have such a caring, hardworking employee. Having said that, Sterling Home Builders head/back office can definitely improve when it comes to customer satisfaction and doing what is right for their customers!
Specific example: We paid for our garage and our garage cement pad/driveway to be increased by 2’ thinking it would go to the edge of our garage. Our friends also built with Sterling at the same time and did not pay extra but got the same width (same amount of cement) for free. Later we found out that that the “concrete crews also fell victim to and were just simply going with what they are used to in the area.” (Quote from Randy). We asked Sterling if they would do what we figure “is the right thing to do” and maybe give us a little compensation as we paid for what maybe other got for free. Sterling reply was “We cannot compensate you…. The cost error is solely on the concrete crew that did the work”
Every time I look at my drive way, I feel a bit uneasy. My next-door neighbor and my friend also constantly remind us that we paid for something that they got for free. Sterling had the chance to make this a win, win… but instead decided to just follow the contract. So for now I respectfully just live with it…they were allowed to change the contract conditions because of change of suppliers and also our Island was not placed in the proper spot (it was off by about 2 inches) and we let them off the hook… too bad it did not work both ways in this particular case.
- Approximate cost of services:
- $575,000.00
- Company Response
Ace, thank you for taking the time to write a review! We are very glad you are happy with Ben's service, we think we are very lucky to have him around too!
We did review all your communications with Randy on the concrete, and we are unable to issue you a refund for the extra concrete that you requested, paid for and received for your home. Yes, another home in the area was mistakenly given the same extra concrete on their driveway but it was at no cost to Sterling Homes or the home owner(s) in that case and was an error on the concrete suppliers side that the home owner(s) agreed to keep. Most homes were pre-planned for the area with the additional concrete width being added in, of which the costs are accounted for and included in the spec home pricing.
If your island is indeed in the wrong spot, we would be more than happy to get that resolved for you, and all you need to do is reach out to your warranty team. Please let us know if you need anything else in the future.