Zancor Homes

We just moved into the Pine River South Subdivision in Angus. Since moving in, we have discovered a number of things that are poorly done, including paint all over the tub in the main bath, grout that's missing between tiles, paint on the exterior brick and missing mortar, stain from banister on the hardwood floors, incorrectly installed garage doors, chipping concrete on the front porch, water penetration in the basement, broken floor registers, improperly sealed window. The contractors actually ran into our house since we moved in and damaged the brick on the rear of the house, but the worst, most infuriating thing is that we have the wrong cabinets. I was shown a wooden door and told "We have this one in white". Then Katherine recorded our choice, or so we thought. We signed off on what she had written because we didn't know it wasn't the one we has chosen. They didn't have one to show us, and we had no way to know she hadn't written the one we chose. Now they tell us that because we signed off on it, we have to put up with the cabinets we have. We paid for the upgrade, and got a style of cabinets that we did not choose and do not like.The first picture is the door we chose, which we were told They had in white, the second one is the one we got because Katherine recorded a different style than the one we chose. They refuse to admit that they made a mistake or rectify it. Customer satisfaction is not high on this company's priority list. Stay away!

I recently purchased a home in wasaga beach and I spent a fair amount of time at the decor centre with Katherine Barry. I would like to say how professional and helpful she was. She was extremely busy, however she took the time to explain and help me with all of my upgrades and choices. It was an absolute pleasure dealing with Katherine, it made the whole experience positive.
Sharon Flynn.

We've been in our Zancor Home for just over 3 years, since the first year we have on record emails and phone calls to have a supervisor come out and have a look at our GAPS AND CRACKS running THROUGHOUT our home. We have received a estimate for 10k to have repairs done that SHOULD NOT be the responsibility of a new home owner. We were told the taping was done once and therefore it is coming apart.
ZANCOR has done NOTHING other than to blame it on "settling" this Is our 3rd builder home and we have never experienced such "settling"
I would never purchase ZANCOR nor recommend it
I have pictures I'd be happy to share to those considering a ZANCOR home

We have also recently bought a detached house in Wasaga Beach and we are more than happy with it. The quality is outstanding and the house was well worth the price, without any hidden additional costs. It looks great, finishes are excellent, everything in the house works well and Zancor has followed up on all the little things that were on PDI. We felt they were going out of their way to make sure we are happy, starting with the sales and decor center reps, the site manager and all staff. We didn't feel pushed into anything, but always taken care of. It seems hard to believe other reviewers bad experiences since everything worked so well for us and, also, all the neighbors we talked to are more than happy with Zancor. I just hope Zancor will be able to fix their problems as they did for us. All in all - highly recommended!!!

I also purchased in the Mackenzie Collection and have similar issues to the reviewer below, specifically with leaks and trades people damaging my front door. I called to complain about the front door damage done by the many trades people coming in and out to fix the issues I had with this house, but Antonella told me because it wasn't on the PDI, they wouldn't not fix it. Not too happy about that.

There are leaks in our portico, which contractors came to fix multiple times, but i still leaks. I'll contact customer service again when the when winter is over. I also had a basement leak which was resolved.

Besides those things, the service has been good for me. There have been many issues, but they we're eventually resolved, even though I had to take many days off work to make time for the service people. Chanel has been great to deal with on the customer service side. Erik, their service tech, has been amazing to deal with and is very knowledgeable, Zancor should be very happy to have him.

I'm generally satisfied with everything, I just wish they would fix or replace my front doors and hopefully the issue with my portico leaking gets resolved.

As a recently closed homeowner in the Wasaga Beach Trillium site, I need to say, I have been nothing but pleased with my home. The quality of workmanship is beyond my expectations. I had a few items on my pdi and the site staff have been so wonderful in getting everything cleaned up. I love my home and would recommend Zancor Homes to everyone.

I have to say I can't agree with the homeowners below and their reviews of Zancor. I feel like I bought from a completely different builder than what they describe. I love my townhouse and my neighbors have told me they are happy too. Zancor staff has always been very pleasant to deal with and their servicemen are professional and go above and beyond. I'm very satisfied with thee quality of work and would buy another Zancor home in the future.

Continious problems with the mackenzie collection townhouse. Customer Service and everyone at Zancor truly does not care about you. When you annoy them enough they say things like sorry for the delay when in reality 6 things broke in a week. I would never use this company for anything no matter what they sold. The trades seem from the bottom of the barrel. Some bring stereos and leave lights and doors open all day when the homeonwer is home. Leaks galore and everyone blames everyone else. This townhouse is junk no matter what they may say. All the home owners in the area are upset and the trades say its one issue after another. Oh and the 3 delays!!! The sales guy told me they can build a 1.5Million dollar home in 4 months yeah right. no one here is looking out for your interests. They extract your money then provide trades that smell like 10,000 dirty socks. Never ever ever ever will we use this company and will always for now to the end of our lives tell the truth about Zancor. The trade damaged our door when he was here and no one goes whoops i am so sorry! NO ONE CARES NO ONE DOES ANYTHING

The kitchen island is crooked by 3" how can you do this when you are working on a grid of tiles!!!!

I would like to thank ALL of zancor homes staff
for doing such an amazing job from start
to finish!
We purchased 2 homes from them
and are delighted with our new homes
special
thanks to Katherine in home decor
she went above and beyond and the upgrades
we purchased are Fantastic! great job guys!!

My experience with Zancor has been disappointing. The sales people were pleasant and that is where it all ends. The construction of my house had a number of issues that could be attributed to poor oversight. The framing was subpar and had to be redone in my entrance. The flooring was improperly installed and had to be ripped out and redone. There were a number of other issues that I had to bring to their their attention. The construction site itself was not clean and garbage was included in back-fill.