I ordered and paid for delivery through Structube online. I requested a Friday, took off the day from work and called the morning of delivery because I thought it was strange I hadn't heard anything. Turns out they said I gave the wrong number - area code 640 instead of 647 - and therefore my delivery was coming 5-9PM and if I missed it too bad for me. I would have to pay for re-delivery. I pointed out that there is no 640 area code. Perhaps they could help by calling the delivery service and seeing what they could do to assist? NO. But they gave me the number, and I called myself. The delivery service was very nice and said they would ensure their driver calls with a half hour warning so I would be home. Structube was awful.
- Approximate cost of services:
- $500.00
- Company Response
We're sorry to hear that challenges were encountered scheduling your delivery. Please know that your feedback is extremely important to us as it assists us in ensuring a smooth and satisfactory shopping experience for our customers. We are pleased to read that our delivery service was able to resolve the issue for you in a timely manner.
Thank you.