Structube

Furniture
Toronto YT M5A 1A1
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Write a Review

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67%

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Reviews by rating (past 12 months)

Reviews for Structube

Average customer rating:
6.8 10 (783 reviews)

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Marielaurobi in Québec City
Marielaurobi in Québec City
1 review Québec City, QC
10/10

Service

I buy a lamp table and im very satisfied. The price is good and the service was great. I recommend structube to my friends and family and i will come back.

Approximate cost of services:
$150.00
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Shengyu in Toronto
Shengyu in Toronto
1 review Toronto, ON
10/10

Carine sofa

I love this sofa and it's rough feeling material. Very simple and modern design, suits my rug (modello)and coffee table(cavour) well. Riga dining table is my favorite, solid wood legs and glass top is an amazing match

Approximate cost of services:
$699.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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babylove in Brampton
babylove in Brampton
1 review Brampton, ON
10/10

living room and kitchen project

excellent customers service in store..the store representative gave me excellent decoration idea. i purchased a couch, centre table, side table and the help me to pick out mirror, area rug and also chairs for my kitchen island and everything looks great all put together. i received my items in a timely manner.

Approximate cost of services:
$1,800.00
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Company Response

Thank you for the kind words! We're so glad you had an enjoyable experience shopping with us and are happy with your new furniture. Please visit us again soon!

LZ in Toronto
LZ in Toronto
1 review Toronto, ON
6/10

Furniture

Style of furniture is nice; quality hit or miss...got the coffee table but something is wrong with the assembly (hole was not drilled into the correct spots). Coordinating a more specific delivery time is painful.

Approximate cost of services:
$1,500.00
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Company Response

Thanks LZ for taking the time to share your comments. Please let us know if we can help in any way with the assembly of your table!

Private User
Private User
Private User reviews Milton, ON
10/10

Sofa, desk, paintings, lamp and side table

Hello
The experience has been excellent. The customer service at all the stores I did purchases from has been great.
The product is well built and very reasonably priced.

Sure to visit again

Thanks

Approximate cost of services:
$3,000.00
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Company Response

Thank you for the kind words, we're happy you've enjoyed shopping with us! Please make sure to stop by in one of our stores again soon, we'll be happy to help you with your purchase!

Private User
Private User
Private User reviews Montreal, QC
10/10

Home décor

I recently purchased furniture for a new condo I purchased. I've been a customer for 10+ yrs, I love how their products have consistently been oglf great quality and design AND the prices in recent years have gone down.
Love STRUCTUBE

Approximate cost of services:
$4,000.00
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Company Response

We're so glad that you like our collection. Thank you for your loyalty and please visit us in-store or online any time, we're always happy to assist you in any way!

Private User
Private User
Private User reviews Boucherville, QC
10/10

Bureau

I bought a desk office in Wood and it was Easy to built. It looks good in my room. For the price i recommend this product to anyone who wants to pay less for a good desk

Approximate cost of services:
$300.00
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Company Response

Hi there! Thank you for sharing your feedback, we're so glad you're enjoying your new desk!

Erin in Orillia
Erin in Orillia
1 review Orillia, ON
8/10

Sweet new dining room table

I walked in to Structube knowing what I wanted but needing to confirm I liked the table in person. It was right in the front window and won me over from the sidewalk! Not only did they get it in store for me in a week, they also helped load it into my truck!

Approximate cost of services:
$800.00
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Company Response

Hi Erin, thank you for taking the time to share your comments! We're so glad you enjoyed shopping with us. Enjoy your new dining table!

Private User
Private User
Private User reviews Ottawa, ON
0/10

Service

I picked out bar stools in May. Paid $107 to order them. Was told i would have to wait until July/Aug to get then. They arrived during a move & travel in late Jun. Went to pick them up in Jul and was told they were resold without even checking with me. If you hold my money and expect me to wait months for chairs you should have the patients to let me pick them up or at least tell me they will be resold. Very poor service.

Approximate cost of services:
$107.00
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Company Response

Hi there! Thank you for sharing your feedback with us, it's very much appreciated. In order to allow our customers enough time to pick-up their merchandise, all items are reserved for a minimum of 14 days. Please feel free to reach out to our team if we can assist you further with your order!

Nate in Venice
Nate in Venice
1 review Laval, QC
0/10

I will never order from Structube again, and I recommend that you don't either.

I ordered two night stands in November 2016 from Structube.com. First, they were supposed to ship in February, but the delivery company lost the shipment. Then, after dealing with many, many unhelpful Structube costumer service reps, I was promised I would have my order by May. I just got it today, in July, a full 7 months and dozens of phone calls and emails after I ordered it.

And what did I get for all of that waiting? Low quality, overpriced furniture. The two night stands had obviously been previously returned (I can't blame the last owner), as the packaging was in shambles. The stands themselves were already scuffed and dinged. The wood is already seperating at the seams on the corners. The pilot holes for the metal hardware are so misaligned that I can't get one of the screws in. The sliding rails on the drawers are already rusty and almost impossible to open. In the end, I can't help but laugh that I spent so, so much of my time and money to get these night stands. I should've just gone to Ikea. All I can say for now is that you won't fool me twice, Structube.

Approximate cost of services:
$507.00
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Company Response

Hi Nate, thank you for taking the time to share your feedback, your comments are extremely important to us and we want to ensure that our customers are satisfied with their purchase. Although we do our best to reduce transit times, we do occasionally incur unexpected and lengthy delays. A member of our team will contact you shortly with the hopes of resolving this issue for you. Please do not hesitate to contact us should we be able to assist you in any way!

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