Hilltop Plumbing & Heating Ltd

Week 1 - the electrician didn't arrive - I waited over two hours and no contact
Week 2 - One electrician arrived nearly two hours late and couldn't do the job
Week 2 - the plumber was nearly three hours late but by then I had gone somewhere else
What a hokey business this has become. I wish I hadn't been recommending them to others - but no more.

Very fast and reliable company. They called me ten minutes before official start time of a day on Monday, February 13th. Dylon was punctual, professional and also very friendly. Replacement of a hot water tank took only few hours. I would highly recommend their services.

They just spent less than 40 min. I would say approximately 30 min.
But they charged $250 for their labor.
This is crazy !!!
I will never recommend this company to anybody.

Very excellent service. They were on site within 30 minutes for an emergency call and had it taken care of and had us up and running within the hour. Great job and guys.

One year ago we had a failed furnace and hired Hilltop. We had them install a new one at the time. One issue we didn’t like is the new furnace had a quiet ticking sound when running which hilltop was never able to solve, but we were ok with their service not overly impressed because of the unresolved ticking noise. 1 1/2 weeks ago we heard dripping inside the furnace and my husband opened it up to see water pooling inside. We called Hilltop. One of the first things they told us is that the furnace was installed incorrectly (um ok). They didn’t offer to fix it however. There appeared to be a leak above the furnace. The plumber was not prepared for the job. He couldn’t find the source of the leak. Instead he cut a Couple of holes through the drywall said he couldn’t find the source and took the pieces away with him so that we could not repair our walls. He charged us $400 for his 1 hour of guesswork and without any resolution. He told us his manager would be in touch. His manager never called us back. So? We paid $400 for a couple of holes in our walls and a leak we still can’t find.

They were called to repair the fireplace at my parents (in their 80's) condo in White Rock. The serviceman that showed up had no care in the work area he set up, had extreme difficulty removing the glass screen for the fireplace and turned it back on with a lighter -which was not a fix- when asked by my father to put it back together and turn it on as it should, he offered to clean the glass -which required a 15 minute trek to his truck parked right outside- and considerable effort in cleaning and re-assembling the glass cover, then the fireplace did not turn on and suddenly he diagnosed that it required a part that was unavailable and would take anywhere between 4 and 6 weeks. He left but the whole ordeal cost my father $220 dollars. When I tried to speak to the general manager, he did not let me speak and essentially said that I should question what my father had told me happened. Since I was not there, I should lend more credibility to his employee, I suppose. Good news, an actual professional serviceman went to my parents' home today and fixed it for a fair price and no unavailable part was required. Companies taking advantage of senior citizens in the middle of winter and a pandemic. That's a new low.

I bought a HVAC system from this company. They are inept at its service and I have three weeks of hell because of them. Please if my experience is anything to go by. Look elsewhere.

I used Hilltop for the first time recently to take advantage of the FORTIS rebate for my fireplace. Their technician was on time, and I was impressed with his cleanliness, and his thorough explanation afterwards on how to maintain my fireplace. He was also very patient with all my questions. I really appreciated him wearing a mask the entire time. I will certainly recommend Hilltop to my friends in the future. Thank you!

3 fixtures
3 way - wifi dimmers and Led change over
Lights in foyer and stairs
Great finish and thank you!

Hilltop Plumbing charged me $165 for the first 30 minutes and $60 for the second 30 minutes. The problem was the employee that showed up said the job took him 45 minutes yet they charged for an hour. It is poor to charge the $30 more for labour that was not used. I later get a call from the business arguing that the cost is in line with the other companies because he called all his competitors. I wish my partner and I had spent a couple minutes checking on-line. Having read the reviews, we would have gone elsewhere.